Johns Hopkins University’s Centers for Civic Impact is committed to working with communities that are focused on ending legacies of structural, entrenched racism and oppression.

Open Roles at the Associate Provost’s Office/Civic Impact

The Center for Government Excellence (GovEx), Centers for Civic Impact (Civic Impact) and the Bloomberg Center for Public Innovation empower governments and nonprofits around the world to make transformational change so that residents thrive in their communities. The growing group of centers are collectively seeking a Human Resource Generalist  to design, develop, and launch their human resource practice. In partnership with the Centers’ Financial Manager, the HR Generalist will manage both administrative and strategic planning tasks across various areas of HR, including hiring and retention, conflict management and mediation, and employee training.

The selected candidate will have the opportunity to shape the culture and people centered dynamics of these critical centers that are leading government transformation. The HR Generalist will be responsible for embedding an equity framework into HR processes, including but not limited to recruitment, hiring, and promotion processes. In supporting a diverse and rapidly growing team, the HR Generalist will be expected to adapt, share and integrate and teach best practices in inclusive recruitment and employment, as well as support employees throughout their professional tenure.

We seek a creative team member who thrives in a collaborative environment and is committed to advancing principles of racial and social justice. We are seeking a highly skilled visionary and dynamic leader who has proven experience building effective organizations with a workforce that has diverse skills with preferences for public sector, higher education, or technology people management. In addition to real-world experience, the HR Generalist must be a strong leader with excellent management and communication skills.

The position reports  to the KSAS/WSE Office of Human Resources, HR Manager and provides independent professional HR generalist support to the faculty, staff and students within the Krieger School of Arts and Sciences Centers for Civic Impact and its affiliated Centers and may include the  HR functional areas of employee relations, talent acquisition, talent management, training, compensation/benefits administration, HRIS, communications, payroll, and others as needed. This position is located at the Homewood Campus (Baltimore).

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. The University promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans. Johns Hopkins University is a drug-free, smoke-free workplace.

Specific Duties & Responsibilities:

Recruitment and Employment (50%)

  • Develop and implement staff recruitment, selection and promotion policy, protocols and training to be followed in the Krieger School Centers for Civic Impact, and its related Centers’, to ensure uniformity across the centers on best recruitment practices for diversity, equity and inclusion.
  • Consult with managers to develop promotion guidelines for internal staff.
  • Manage database of the Centers recruitment and employment trajectory, particularly regarding the advancement of historically excluded groups.
  • Consult with managers and supervisors to assess staffing needs and assist them in developing requisitions and job descriptions based on those needs, with explicit attention to linguistic analysis, potential bias and position framing.
  • Partner with managers, supervisors, and JHU Compensation to determine appropriate compensation for prospective employees, merit increases, equity adjustments, etc.
  • Assist the Centersand supervisors with guidance during the introductory period to ensure the identified candidate is successful and is the proper fit for the position.
  • Train departments, administrators, and supervisors on appropriate recruitment protocols in connecting with and supporting a diverse workforce.
  • Train hiring managers on proper interviewing techniques.
  • Consult with managers and supervisors to develop candidate interview questions and exercises that are considerate of potential bias.
  • Advise and assist with the selection of the interview committee.
  • Advise on characteristics and skills for the ideal candidate based off of department needs and skills required for the position.
  • Advise on technical questions related to recruitment software.
  • Provides timely and efficient service to the hiring managers and candidates.

General HR Consultation (30%)

  • Act as consultant/contact/liaison for faculty, staff and management on HR issues including personnel practices and University policy, employee relations, compensation, training, recruitment and benefits. Partners with KSAS/WSE HR Manager or Director as needed.
  • Coordinate and/or implement Supervisory Training courses.
  • Assist managers/supervisors/team members in design and completion of effective on-boarding for new and current team members.
  • Assist managers/supervisors/team members in the development and completion of performance evaluations.
  • Increase employee engagement and maintain positive employee relations by facilitating communication and problem resolution rooted in restorative justice techniques.
  • Under the direction of the KSAS/WSE HR Manager or Director, draft and review disciplinary actions including performance improvement plans.
  • Provide one-to-one counseling to support progressive discipline and actions.
  • Assist departments in writing/updating position descriptions for classification review.
  • Maintains professional, courteous communications with internal and external contacts.
  • Provides client consultation in a professional and timely fashion.
  • Produces position descriptions and other documents in a clear, professional, equitable and timely fashion.
  • Work with consultants to offer HR related training to internal team members

Professional Development (10%)

  • In consultation with supervisors, define and Provide professional development assistance to staff.
  • Assist Centers and staff in career pathing and succession planning.
  • Provide clear and defined career paths to eligible employees as appropriate.
  • Consult with and advise Centers and staff on appropriate professional development to further the goals of employees as well as the goals of departments.
  • Advise management on helping staff create individual development plans

Transactional and Office Administration (5%)

  • Administer JHU’s staff policies and processes for the Centers; maintain appropriate records.
  • Initiate and/or approve various HR transactions within SAP to establish positions, hire, change salaries, etc.)
  • Participate in the execution of payroll transactions in SAP as an initiator and/or approver.
  • Generate BW Analysis reports to track information, review salary equity, develop organization charts, etc.
  • Serve as backup to the Sr. Administrative Coordinator, HR Focus for E210 timekeeping system administration and other payroll functions.
  • Perform JHED administration functions as needed for new hires, contractors and current JHED ID holders

Other Duties (5%)

  • Advise employees on human resource programs available within JHU, such as mediation, mySupport (Faculty and Staff Assistance Program), Work/Life, etc.
  • Provide employee consultation in a professional and timely fashion.
  • Support the creation and cultivation of an alumni network for Centers’ alumni.
  • Build and maintain knowledge of the human resource best practices in the private and public sector in order to support leadership in continuous improvement of HR programming.

Apply for the HR Generalist position now.

Open Roles at the Center for Government Excellence

Johns Hopkins University seeks a Communications and Strategy Director  for its Center for Government Excellence (GovEx). GovEx aims to work with city leaders and stakeholders to use data and performance management to improve operations and promote equitable city service delivery that is reliable, quality, efficiently supplied and affordable by promoting data driven solutions and fostering collaboration that delivers impact at scale and improves resident outcomes.

Working closely with Executive Director of GovEx, the Communications Director will play a senior leadership role at the center and direct an expansive communications effort. This includes forging a long-term communications strategy and supervising the work of a communications team, which will elevate the work of the center and grantees in media, produce videos and infographics, provide communications assistance to city grantees, and share timely stories of impact within our community. The Communications Director will also work in close collaboration with Bloomberg Philanthropies, which has been a pioneer in supporting creativity with city halls for the past decade and is providing the initial funding for the new center.

The new center is committed to addressing structural and entrenched racism and recognizes the public sector’s role in perpetuating these legacies over time and addressing them today. We are looking for a leader committed to dismantling structural and entrenched racism and addressing these issues, both as they build a new organization and advance this work in communities.

This position reports to the Executive Director.

Specific Duties & Responsibilities:

  • Active participation in the development of the center’s vision and strategy for driving the use of data and performance management in city governments in the US and abroad
  • Creation of a long-term, integrated communications strategy that hones and elevates the center’s external voice as a preeminent and recognized authority on matters of civic innovation and gains independent validation for the center’s work
  • Elevation of center staff and program participants as subject matter experts, positioning them to make impactful contributions to civic discourse
  • Management of an editorial calendar spotlighting the work of programs, center experts, and grantees
  • Directing the production of content for public dissemination, including videos, infographics, case studies, and news-style stories featuring grantee work and trends for civic innovation practitioners and the broader public
  • Management of a new online hub for innovators aimed at building interest and commitment of local government officials to use data, innovation, and best practices in their efforts
  • Overseeing the collection, refinement, and distribution of finger-on-the-pulse stories of impact from grantees for internal audiences, consolidating program information into succinct, timely email updates and reports
  • Overseeing the management of events for civic innovation practitioners to make connections, exchange ideas, learn new skills, and spotlight the work of grantees; and
  • Close coordination with Bloomberg Philanthropies’ communications team and external partners

Minimum Qualifications (Mandatory):

  • Bachelor’s degree in related field
  • Five years related experience
  • Advanced degree may substitute for required experience, to the extent permitted by the JHU equivalency formula
    • JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. 

Preferred Qualifications:

  • At least 10 years of progressively responsible experience in developing and executing multi-faceted communications efforts
  • A successful record of envisioning, developing, and implementing an effective and comprehensive long-term communications strategy with multiple partners
  • Understanding of how city hall works and how communications can serve as a tool to advance programmatic goals
  • Experience building the infrastructure for successful communications efforts in the context of programs with multiple partners and operating in multiple locations, from the collection of stories in the field to their prioritization and refinement among program partners to their dissemination to external audiences
  • Demonstrated ability to proactively craft substantive and cohesive messages based on an institution’s strategic goals and mission and history; communicate messages successfully with key audiences; and adapt and adjust messages as appropriate over time
  • Ability to inspire excitement about the power of communications and translate complex communications concepts for programmatic staff and partners
  • Ability to write and edit quickly and clearly for both general and academic audiences, across the full range of communications products
  • Experience managing a large team of communications professionals as well as coordinating with external communications partners (e.g., PR firms, content creators)
  • Success in elevating the profile of institutions, organizational leaders, and subject matter experts
  • Eagerness and ability to engage diverse constituencies, build professional relationships, and command the respect of colleagues and University leadership
  • A record of professional achievements in public policy, public administration, or a related field is preferred
  • Proven ability to develop, manage, and thrive in relationships with public sector executives and senior staffers
  • Seasoned personnel skills to manage a team of mid-level professionals
  • Ability to work in and lead teams in a result-driven workplace
  • Familiarity with government, nonprofit, and philanthropic stakeholders

Special Knowledge, Skills & Abilities:

  • Experience with Microsoft Office, G Suite, and project management applications
  • Familiarity with learning management systems
  • Experience using project management and collaboration software such as Asana and Slack
  • Demonstrated effectiveness in coordinating with subject matter experts
  • Understanding of qualitative and quantitative research methods
  • Excellent oral, written, communications, and research skills
  • Commitment to a collegial workplace
  • Capacity to work independently and in a results-oriented workplace
  • Ability to work on multiple projects concurrently

Level of Independent Decision Making:

  • High level of independent decision making

Apply for the Communications and Strategy Director position now.

The Center for Government Excellence (GovEx) is seeking an Instructional Designer – Executive Leadership Program GovEx  to plan, develop, and deliver educational materials for the Executive Leadership Program, a new initiative integrating training and coaching to maximize the data management and use capacity of mayors and their c-suite leadership by building skills and evaluating impact at scale. The Instructional Designer plays a central role in analyzing data on student progress/characteristics and the government executive leadership education landscape; coordinating with GovEx subject matter experts to ensure that training content is meeting the needs of participants; and support the development of a new data  curriculum for 100 cities across the US, Canada, and Latin America.

The Instructional Designer is responsible for designing a blended learning experience through specialized interactions (e-learning courses and workshops, coaching calls, peer-to-peer learning), based on new or improved applications in the fields of leadership education and distance learning, expertise from some of the field’s most accomplished practitioners, and non-partisan research to support evidence-based practices in government leading to measurable impact in the city. The Instructional Designer will work individually and collaboratively to design and deliver innovative learning experiences that improve the ability of mayors and their csuite to use data. A primary focus will be developing a core competencies delivery model, defining learning objectives, and creating newg training content to ensure a high-quality executive leadership training experience for mayors and their csuite.

Our ideal Instructional Designer has at least two years’ experience creating and managing educational content for adult learners, a firm grounding in analytical techniques, and experience collaborating with diverse teams and clients to ensure high quality educational products. The selected candidate must possess a proven track record of success in the public sector, have experience navigating an academic environment and designing and delivering curriculum for executive leaders.

The Instructional Designer must have a high level of self-motivation, initiative, and demonstrated success working within a dynamic organization. While GovEx offers workplace flexibility, this position involves working on the Homewood Campus of Johns Hopkins University. Occasional travel may be required.

All candidates must be systems oriented, and self-motivated, and dedicated to results oriented and data driven learning experiences. The selected candidate must possess a proven track record of success in the public sector, as well as have experience navigating an academic environment and designing and delivering curriculum for csuite leaders.

The position reports to the Academic Program Manager – Executive Leadership Program, working closely with the applied research, training, and technical assistance teams and collaborating with subject-matter experts and staff responsible for technology, monitoring and evaluation, and knowledge management.

Specific Duties & Responsibilities:

  • Develop content aligned with the competencies model to ensure strategic development and delivery of Academy trainings that include components like:
    • Course outlines
    • Course syllabi
    • Lesson plans
    • In person and online activities
    • Slide decks
    • Assessments
    • Multimedia supplemental materials such as podcasts, webinars, etc.
  • Build and implement curriculum plans for in person and online trainings instructional methods, course materials, and training aids based on new or improved applications in the fields of leadership education and e-learning
  • In collaboration with the GovEx staff and outside experts, apply tested instructional design theories to conceptualize, design, and create interactive learning solutions that target learning objectives and improve performance
  • Establish learning objectives for all trainings, work with curriculum developers, coach facilitators, and collaborate with other internal experts to ensure trainings meet these goals
  • Manage and design documents/templates that are highly engaging and interactive eLearning and in person learning products
  • Develop and/or prepare presentation materials; write, direct, and/or edit department videos, as assigned
  • Create learning solutions that satisfy the needs of diverse audiences and skill sets
  • Assist in tailoring existing learning materials and content to meet general market as well as specific client and funder needs
  • Support GovEx’s efforts to incorporate new techniques and learning modalities
  • Function as a staff resource and consultant for internal GovEx education
  • Assist with the facilitation of online and in person trainings, as needed
  • Develop successful working relationships with internal and experts to develop cutting edge content for leaders
  • Support implementation, administration, and evaluation of day-to-day activities of online education programs
  • Leverage the Academy’s learning management system (LMS) to gain insights on learner’s needs, as well as manage classes and reporting
  • Use instructional design process and methodology to plan, design, and develop self-guided, instructor-led, and asynchronous training materials
  • Collect and analyze data, create reports, review and explain trends to support marketing, admission, program delivery, and training program design for online education
  • Monitor project activities, outputs, and progress towards anticipated results
  • Continuously gather stakeholder feedback on education programs and make adjustments accordingly
  • Perform routine administrative functions as needed, including scheduling and document management
  • GovEx-sInstructional Designer- Executive Leadership Program is a detail-oriented, engaged professional with outstanding curriculum development and data analysis skills.

Minimum Qualifications (Mandatory):

  • Bachelor’s Degree in Instructional Design, Instructional Technology, Education, or related field
  • Three years of progressively responsible experience in course design and development, faculty or facilitator training, or program/course assessment/evaluation required
  • Advanced degree may substitute for experience to the extent permitted by the JHU equivalency formula

Preferred Qualifications:

  • Experience applying adult learning principles, agile methods, learning technology and program management skills together in the design, development and maintenance of learning solutions.
  • Experience working with government practitioners
  • Graduate Degree, with a preference for Education, Instructional Design, or Public Administration related fields
  • Experience developing educational programs using the Backwards Design model
  • SCORM/AICC/xAPI experience is preferred

Special Knowledge, Skills & Abilities:

  • A thorough understanding of educational delivery models
  • Proficiency in using learning management systems
  • Familiarity with statistical software and programming languages such as R, Python, or Stata and SCORM and xAPI
  • Familiarity with video editing software, basic HTML and Flash programming knowledge
  • Ability to write clear instructional copy
  • Knowledgeable, energetic, and passionate about data and education
  • Familiarity implementing user-centered design techniques
  • Familiarity with project management software and applications
  • Familiarity with TalentLMS or similar cloud-based learning management systems
  • Proficiency in using PowerPoint, Google Slides, or similar software
  • Demonstrated excellent organizational skills and attention to detail
  • Excellent ability to communicate effectively both orally and in writing
  • Ability to review the work of others for accuracy, credibility, and value
  • Knowledge and ability to perform a range of standard and technical assignments to meet time-critical tasks and resolve recurring problems
  • Commitment to a collegial workplace
  • Capacity to work independently in a results-oriented environment; being both flexible and detail-oriented
  • Demonstrated experience working independently and as part of a team

Apply for the Instructional Designer, Executive Leadership Program position now.

The Center for Government Excellence (GovEx) is searching for an Adjunct Data Governance Instructor  for its Executive Leadership Program, a new initiative integrating training and coaching to maximize the data management and use capacity of mayors and their c-suite leadership by building skills and evaluating impact at scale. GovEx seeks a part-time Instructor with subject matter expertise in data governance to develop and deliver high-quality instruction in online, blended, and in-person formats as designed to meet the needs of adult learners in the public sector. The desired candidate will have extensive background and knowledge in data governance that can be drawn upon to create and deliver relevant content for GovEx’s Executive Leadership Program for mayors, their c-suites, and staff.

GovEx is dedicated to teaching data use and management practices and other leading edge skills to public sector employees. GovEx develops and maintains a full suite of online, blended, and in-person courses and training programs to grow and deepen capacity among public sector employees at all levels of their organization. The Executive Leadership Program aims to build the skills and capacity of mayors and their c-suites through effective data governance and performance management practices and empower data-driven decision-making across 100 city halls across the US, Canada, and Latin America.

The Adjunct Data Governance Instructor will work collaboratively with internal and external subject matter experts, which includes our Data and Performance Program Manager, our Academic Curriculum Manager, and our curriculum development and design team to develop and deliver facilitated courses and training programs in practice areas related to data and performance management, analytics, community engagement, government innovation, and other topics critical to effective public sector decision making.

GovEx is deeply committed to working with communities that are focused on ending legacies of structural, entrenched racism. The Adjunct Data Governance Instructor must be willing to think about a reimagined city hall and engagement models through the lens of dismantling these legacies.

This position reports to the GovEx Data and Performance Program Manager

Specific Duties & Responsibilities:

  • Develop high quality online, blended, and in-person courses, training programs, and resources to support the GovEx curriculum for the Executive Leadership Program
  • Contribute to the development of educational media products such as webinars, video, and graphics across GovEx
  • Provide subject-matter advise to and collaborate with the Data and Performance Program Manager and Mayoral fellows around data governance
  • Collaborate with team members to effectively use instructional design strategies, web-based resources, and multimedia technologies to improve teaching and learning for mayors and their c-suites
  • Develop successful working relationships and consult with internal/external subject-matter experts to develop cutting edge content and ensure integrity of the data governance curriculum
  • Serve as a data governance subject matter expert for GovEx learners
  • Support implementation, administration, and evaluation of day-to-day activities of online education programs
  • Coordinate with Monitoring & Evaluation Team to assess survey data and program feedback for continuous improvement of content, delivery, and materials
  • Support the wider team to tailor existing learning materials and content to meet general market as well as specific client/funder needs
  • Stay current with state-of-the-art developments, best practices, and trends in coaching government officials in leading and/or transforming the culture of data governance across city governments
  • Contribute to building a repository for best practices, new trends, and learning objectives relative to data usage by governments
  • Collaborate with the Academic Manager, Curriculum Developer(s), and Content Creator(s) to design data governance focused learning materials appropriate for Mayors and their c-suites
  • Partner with the Deputy Director of GovEx to align materials with other GovEx programs
  • The Adjunct Data Governance Instructor is an energetic, engaged professional with outstanding educational technology and interpersonal skills

Minimum Qualifications (Mandatory):

  • Bachelor’s Degree in Instructional Design, Instructional Technology, Education, or related field
  • Two years of progressively responsible experience in course design and development, faculty training, or program/course assessment/evaluation required
  • Advanced degree may substitute for experience to the extent permitted by the JHU equivalency formul

Preferred Qualifications:

  • Graduate Degree
  • Experience facilitating and delivering education or training programs to adult learners and/or non-traditional student populations
  • Experience working with executive leadership in local, state, or federal government
  • A record of strong professional achievements in data governance practice in government settings

Special Knowledge, Skills & Abilities:

  • Experience developing educational programs using the Backwards Design model
  • Proficiency in using learning management systems
  • Proficiency in using G-Suite or similar software
  • An understanding of quantitative and qualitative research methods
  • Familiarity with project management software and applications
  • Familiarity with TalentLMS or other learning management systems
  • Knowledgeable, energetic, and passionate about data and education
  • A commitment to a collegial workplace
  • High level of self-motivation, initiative, and demonstrated success working within a results-oriented and entrepreneurial organization
  • Demonstrated excellent organizational skills and attention to detail
  • Excellent ability to communicate effectively both orally and in writing
  • Ability to review the work of others for accuracy, credibility, and value
  • Experience launching data governance initiatives in the public sector

Apply for the Adjunct Instructor position now.

Centers for Civic Impact’s Center for Government Excellence (GovEx) is hiring a Senior Advisor who is core to the implementation of data management, performance management, and advanced analytics technical assistance to numerous local governments across GovEx’s portfolio focused on Economic Mobility. Senior Advisors play a critical role delivering world class client services and resources to city leadership that includes providing direct technical assistance and coaching to cities focused on improving resident outcomes with measurable impact, facilitating trainings, and developing resources GovEx defines economic mobility as the following:

Economic Mobility:

What is considered the American Dream — a promising education, a job that pays a living wage, homeownership, and retirement — is attainable only for some in the United States. Economic mobility — or the prospect of improving one’s income relative to the income of one’s parents — is hindered by a historical inability of underserved populations to accumulate and transfer wealth. Those who do not have the wealth of upper-income families are not able to recover from shocks like the Great Recession as quickly. For other families, events far smaller than a recession can jolt the household. Income and wealth are not the whole story behind these gaps and GovEx aims to work with City leaders stakeholders to evaluate existing policies and use data and evidence to improve economic mobility for individuals and families.

Senior Advisors provide support to the Practice Manager – Economic Mobility in coordinating and implementing technical assistance projects and efforts with public sector leaders and mid-level staff, including coordinating efforts with mayors’ offices, city leadership, and other stakeholders. GovEx Senior Advisors are subject matter experts experienced in government operations, program, and service delivery, who guide the research and analysis necessary to determine a client’s capabilities to use data and evidence in decision-making and operational functions. Senior Advisors work hand-in-hand with city leadership to build and advance its data management, performance, and data analytics practices.

This position reports to the Practice Manager – Economic Mobility, working closely to properly scope, develop appropriate project plans, develop a theory-of-change for projects, using data and evidence to select metrics, evaluate disparate impacts and policy interventions that lead to measurable results. Senior Advisors will collaborate with internal and external partners and staff responsible for training, applied research, technology, knowledge management, monitoring evaluation, and communications.

The selected candidate must possess a proven track record of success in the public sector, be a subject-matter-expert in Economic Mobility. Senior Advisors must have experience coaching and/or providing technical assistance to  mayors or c-suite leaders. We are seeking a highly skilled visionary with a strong knowledge and background in policy and data practices. In addition to real-world experience working in the public sector with mayors and c-suite leaders, the Senior Advisor must be a strong leader with excellent management and communication skills.

Civic Impact is committed to working with communities that are focused on ending legacies of structural, entrenched racism and oppression. Senior Advisors must be willing to think about reimagined government, knowledge, and engagement models through the lens of dismantling these legacies.

Specific Duties & Responsibilities:

Coaching & Technical Assistance (55%)

  • Provide direct, on-the-ground technical assistance to government practitioners implementing data management, performance management, and data analytics programs
  • Work with Practice Manager to scoping, develop project plans and technical assistance day-to-day operations, including coordinating with internal staff, holding weekly meetings, and working with external partners
  • Serve as a subject matter and political context expert, particularly in relation to Economic Mobility, Healthy Communities, and Operations & Infrastructure
  • Support the Practice Manager in developing a repository on best practices and new trends in the data usage by governments researching policy interventions
  • Collaborate with the Training team to develop curriculum and resources to support workshops, trainings, and courses
  • Facilitate on-site and virtual trainings and workshops held with academic, government, or nonprofit partners
  • Supervise data analysis and maintenance
  • Support the Practice Manager in development of materials presenting trends and results seen among GovEx’s public sector clients
  • Supervise data analysis and maintenance
  • Other duties as assigned

Internal & External Relations (35%)

  • Manage day-to-day relationships and communications with cities and other stakeholders
  • Facilitate city-to-city collaborative learning and other peer networking opportunities
  • Identify and recruit new government partners for technical assistance and training
  • Work in collaborative teams
  • Partner with internal and external stakeholders to implement grant deliverables, timelines, outcomes, and impact

Project Management (10%)

  • Lead technical assistance projects assigned by the Practice Manager, with support from the Practice Manager and Deputy Director in coordinating and implementing technical assistance projects, including regular meetings with external partners on deliverables, timelines, outcomes, and impact
  • Assist Practice Manager and Deputy Director in aligning service delivery model with priority areas
  • Support the Practice Manager and Deputy Director to develop short-term and long-term strategies and objectives, and detail the progress and status of various priorities with partner organizations, funders, and staff
  • Assist Practice Manager in defining clear goals for technical assistance and measuring progress towards those goals in coordination with Civic Impact’s Monitoring & Evaluation team
  • Identify new opportunities to improve internal processes that allow the successful implementation GovEx’s service delivery model into the OA

Minimum Qualifications (Mandatory):

GovEx Senior Advisors are energetic, engaged professionals with outstanding writing and interpersonal skills with:

  • Master’s Degree in related discipline
  • One year related experience
  • Demonstrated ability on significant graduate project or additional doctoral education may substitute for experience to the extent permitted by the JHU equivalency formula

Preferred Qualifications:

  • Master’s Degree or PhD in related discipline
  • Five years related
  • Experience working in public policy, public administration, non-profit or a related field
  • Undergraduate Degree required, Graduate Degree in Public Administration, Public Policy, or a similar field is preferred

Special Knowledge, Skills & Abilities:

  • Capacity to thrive in relationships with leaders in the civic sector
  • Ability to represent GovEx, Civic Impact, and its partners before mayors and other government officials
  • Strong understanding of quantitative research methods, and the ability to work with and understand, complex datasets
  • Ability to work on multiple projects simultaneously and manage external stakeholders and workflows
  • Proficiency using Microsoft Office Suite, Google Suite, and WordPress
  • Familiarity with learning management systems, particularly TalentLMS
  • Experience conducting analysis using Excel, R, Tableau, or other visualization tools
  • Experience using project management and collaboration tools such as Slack
  • Excellent written, presentation, and research skills
  • Commitment to a collegial workplace
  • Capacity to work independently and in a result-oriented work environment
  • Familiarity with in Python, SQL, JavaScript and/or R, and GIS software
  • Knowledge of how to create data visualizations in D3.js, RStudio, or Tableau
  • Familiarity with Amazon Web Services
  • Familiarity with Geospatial Information Systems (GIS) such as ArcGIS or QGIS

Apply for the Senior Advisor position now.

Centers for Civic Impact’s Center for Government Excellence (GovEx) is hiring a Senior Advisor – Operations & Infrastructurewho is core to the implementation of data management, performance management, and advanced analytics technical assistance to numerous local governments across GovEx’s portfolio focused on Healthy Communities. Senior Advisors play a critical role delivering world class client services and resources to city leadership that includes providing direct technical assistance and coaching to cities focused on improving resident outcomes with measurable impact, facilitating trainings, and developing resources. GovEx defines operations and infrastructure as the following:

Operations & Infrastructure:

Infrastructure assets and services provide the basic physical and organizational structures that establish the foundation for a functioning and sustainable city. Access to reliable, quality, efficient, and affordable infrastructure services is critical to reducing poverty, promoting economic growth, supporting social development, and building resilient communities. GovEx aims to work with city leaders and stakeholders to improve operations and promote equitable city service delivery that is reliable, quality, efficiently supplied and affordable by promoting data driven solutions and fostering collaboration that delivers impact at scale and improves resident outcomes. Topics may include:

  • Transportation
  • Broadband Access
  • Water Supply & Quality
  • Sanitation
  • Built Environment, etc

Senior Advisors provide support to the Practice Manager – Operations & Infrastructure in coordinating and implementing technical assistance projects and efforts with public sector leaders and mid-level staff, including coordinating efforts with mayors’ offices, city leadership, and other stakeholders. GovEx Senior Advisors are subject matter experts experienced in government operations, program, and service delivery, who guide the research and analysis necessary to determine a client’s capabilities to use data and evidence in decision-making and operational functions. Senior Advisors work hand-in-hand with city leadership to build and advance its data management, performance, and data analytics practices.

This position reports to the Practice Manager – Operations & Infrastructure, working closely to properly scope, develop appropriate project plans, develop a theory-of-change for projects, using data and evidence to select metrics, evaluate disparate impacts and policy interventions that lead to measurable results. Senior Advisors will collaborate with internal and external partners and staff responsible for training, applied research, technology, knowledge management, monitoring evaluation, and communications.

The selected candidate must possess a proven track record of success in the public sector, be a subject-matter-expert in one or more of the following: government operations, transportation, broadband access, water supply and quality, sanitation, built environment, etc. Senior Advisors must have experience coaching and/or providing technical assistance to  mayors or c-suite leaders. We are seeking a highly skilled visionary with a strong knowledge and background in policy and data practices. In addition to real-world experience working in the public sector with mayors and c-suite leaders, the Senior Advisor must be a strong leader with excellent management and communication skills.

Civic Impact is committed to working with communities that are focused on ending legacies of structural, entrenched racism and oppression. Senior Advisors must be willing to think about reimagined government, knowledge, and engagement models through the lens of dismantling these legacies.

Specific Duties & Responsibilities:

Coaching & Technical Assistance (55%)

  • Provide direct, on-the-ground technical assistance to government practitioners implementing data management, performance management, and data analytics programs
  • Work with Practice Manager to scoping, develop project plans and technical assistance day-to-day operations, including coordinating with internal staff, holding weekly meetings, and working with external partners
  • Serve as a subject matter and political context expert, particularly in relation to the Operations & Infrastructure
  • Support the Practice Manager in developing a repository on best practices and new trends in the data usage by governments researching policy interventions
  • Collaborate with the Training team to develop curriculum and resources to support workshops, trainings, and courses
  • Facilitate on-site and virtual trainings and workshops held with academic, government, or nonprofit partners
  • Supervise data analysis and maintenance
  • Support the Practice Manager in development of materials presenting trends and results seen among GovEx’s public sector clients
  • Other duties as assigned

Internal & External Relations (35%)

  • Manage day-to-day relationships and communications with cities and other stakeholders
  • Facilitate city-to-city collaborative learning and other peer networking opportunities
  • Identify and recruit new government partners for technical assistance and training
  • Work in collaborative teams
  • Partner with internal and external stakeholders to implement grant deliverables, timelines, outcomes, and impact

Project Management (10%)

  • Lead technical assistance projects assigned by the Practice Manager, with support from the Practice Manager and Deputy Director in coordinating and implementing technical assistance projects, including regular meetings with external partners on deliverables, timelines, outcomes, and impact
  • Assist Practice Manager and Deputy Director in aligning service delivery model with priority areas
  • Support the Practice Manager and Deputy Director to develop short-term and long-term strategies and objectives, and detail the progress and status of various priorities with partner organizations, funders, and staff
  • Assist Practice Manager in defining clear goals for technical assistance and measuring progress towards those goals in coordination with Civic Impact’s Monitoring & Evaluation team
  • Identify new opportunities to improve internal processes that allow the successful implementation GovEx’s service delivery model into the OA

Minimum Qualifications (Mandatory):

GovEx Senior Advisors are energetic, engaged professionals with outstanding writing and interpersonal skills with:

  • Master’s Degree in related discipline.
  • One year related experience.
  • Demonstrated ability on significant graduate project or additional doctoral education may substitute for experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications:

  • Master’s Degree or PhD in related discipline
  • Five years related
  • Experience working in Public Policy, Public Administration, non-profit or a related field
  • Undergraduate degree required, graduate degree in public administration, public policy, or a similar field is preferred

Special Knowledge, Skills & Abilities:

  • Capacity to thrive in relationships with leaders in the civic sector
  • Ability to represent GovEx, Civic Impact, and its partners before mayors and other government officials
  • Strong understanding of quantitative research methods, and the ability to work with and understand, complex datasets
  • Ability to work on multiple projects simultaneously and manage external stakeholders and workflows
  • Proficiency using Microsoft Office Suite, Google Suite, and WordPress
  • Familiarity with learning management systems, particularly TalentLMS
  • Experience conducting analysis using Excel, R, Tableau, or other visualization tools
  • Experience using project management and collaboration tools such as Slack
  • Excellent written, presentation, and research skills
  • Commitment to a collegial workplace
  • Capacity to work independently and in a result-oriented work environment
  • Familiarity with in Python, SQL, JavaScript and/or R, and GIS software
  • Knowledge of how to create data visualizations in D3.js, RStudio, or Tableau
  • Familiarity with Amazon Web Services
  • Familiarity with Geospatial Information Systems (GIS) such as ArcGIS or QGIS

Apply for the Senior Advisor position now.

Centers for Civic Impact’s Center for Government Excellence (GovEx) is hiring a Senior Advisor who is core to the implementation of data management, performance management, and advanced analytics technical assistance to numerous local governments across GovEx’s portfolio focused on Healthy Communities. Senior Advisors play a critical role delivering world class client services and resources to city leadership that includes providing direct technical assistance and coaching to cities focused on improving resident outcomes with measurable impact, facilitating trainings, and developing resources. GovEx defines health communities as the following:

Healthy Communities:

Housing and place matters and can determine opportunities or barriers to education access and quality, healthcare, investments in neighborhood development, human services, and other social determinants of health. Though many cities have aimed to address many of these critical issues, the tide has not risen for everyone. GovEx aims to work with city leaders and stakeholders to dismantle historical systems and practices of racial and spatial inequality by promoting evidence-based, data driven solutions, and foster collaboration to tackle challenging complex problems that impact individuals, families, and the overall health of a collective community.

Senior Advisors provide support to the Practice Manager – Healthy Communities in coordinating and implementing technical assistance projects and efforts with public sector leaders and mid-level staff, including coordinating efforts with mayors’ offices, city leadership, and other stakeholders. GovEx Senior Advisors are subject matter experts experienced in government operations, program, and service delivery, who guide the research and analysis necessary to determine a client’s capabilities to use data and evidence in decision-making and operational functions. Senior Advisors work hand-in-hand with city leadership to build and advance its data management, performance, and data analytics practices.

This position reports to the Practice Manager – Healthy Communities, working closely to properly scope, develop appropriate project plans, develop a theory-of-change for projects, using data and evidence to select metrics, evaluate disparate impacts and policy interventions that lead to measurable results. Senior Advisors will collaborate with internal and external partners and staff responsible for training, applied research, technology, knowledge management, monitoring evaluation, and communications.

The selected candidate must possess a proven track record of success in the public sector, be a subject-matter-expert in one or more of the following: education, housing, public health, community development, etc. Senior Advisors must have experience coaching and/or providing technical assistance to  mayors or c-suite leaders. We are seeking a highly skilled visionary with a strong knowledge and background in policy and data practices. In addition to real-world experience working in the public sector with mayors and c-suite leaders, the Senior Advisor must be a strong leader with excellent management and communication skills.

Civic Impact is committed to working with communities that are focused on ending legacies of structural, entrenched racism and oppression. Senior Advisors must be willing to think about reimagined government, knowledge, and engagement models through the lens of dismantling these legacies.

Specific Duties & Responsibilities:

Coaching & Technical Assistance (55%)

  • Provide direct, on-the-ground technical assistance to government practitioners implementing data management, performance management, and data analytics programs
  • Work with Practice Manager to scoping, develop project plans and technical assistance day-to-day operations, including coordinating with internal staff, holding weekly meetings, and working with external partners
  • Serve as a subject matter and political context expert, particularly in relation to Healthy Communities
  • Support the Practice Manager in developing a repository on best practices and new trends in the data usage by governments researching policy interventions
  • Collaborate with the Training team to develop curriculum and resources to support workshops, trainings, and courses
  • Facilitate on-site and virtual trainings and workshops held with academic, government, or nonprofit partners
  • Supervise data analysis and maintenance
  • Support the Practice Manager in development of materials presenting trends and results seen among GovEx’s public sector clients
  • Supervise data analysis and maintenance
  • Other duties as assigned

Internal & External Relations (35%)

  • Manage day-to-day relationships and communications with cities and other stakeholders
  • Facilitate city-to-city collaborative learning and other peer networking opportunities
  • Identify and recruit new government partners for technical assistance and training
  • Work in collaborative teams
  • Partner with internal and external stakeholders to implement grant deliverables, timelines, outcomes, and impact

Project Management (10%)

  • Lead technical assistance projects assigned by the Practice Manager, with support from the Practice Manager and Deputy Director in coordinating and implementing technical assistance projects, including regular meetings with external partners on deliverables, timelines, outcomes, and impact
  • Assist Practice Manager and Deputy Director in aligning service delivery model with priority areas
  • Support the Practice Manager and Deputy Director to develop short-term and long-term strategies and objectives, and detail the progress and status of various priorities with partner organizations, funders, and staff
  • Assist Practice Manager in defining clear goals for technical assistance and measuring progress towards those goals in coordination with Civic Impact’s Monitoring & Evaluation team
  • Identify new opportunities to improve internal processes that allow the successful implementation GovEx’s service delivery model into the OA

Minimum Qualifications (Mandatory):

GovEx Senior Advisors are energetic, engaged professionals with outstanding writing and interpersonal skills with:

  • Master’s Degree in related discipline
  • One year related experience
  • Demonstrated ability on significant graduate project or additional doctoral education may  substitute for experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications:

  • Master’s Degree or PhD in related discipline
  • Five years related
  • Experience working in public policy, public administration, non-profit or a related field
  • Undergraduate degree required, graduate degree in public administration, public policy, or a similar field is preferred

Special Knowledge, Skills & Abilities:

  • Capacity to thrive in relationships with leaders in the civic sector
  • Ability to represent GovEx, Civic Impact, and its partners before mayors and other government officials
  • Strong understanding of quantitative research methods, and the ability to work with and understand, complex datasets
  • Ability to work on multiple projects simultaneously and manage external stakeholders and workflows
  • Proficiency using Microsoft Office Suite, Google Suite, and WordPress
  • Familiarity with learning management systems, particularly TalentLMS
  • Experience conducting analysis using Excel, R, Tableau, or other visualization tools
  • Experience using project management and collaboration tools such as Slack
  • Excellent written, presentation, and research skills
  • Commitment to a collegial workplace
  • Capacity to work independently and in a result-oriented work environment
  • Familiarity with in Python, SQL, JavaScript and/or R, and GIS software
  • Knowledge of how to create data visualizations in D3.js, RStudio, or Tableau
  • Familiarity with Amazon Web Services
  • Familiarity with Geospatial Information Systems (GIS) such as ArcGIS or QGIS

Apply for the Senior Advisor position now.

Open Roles at the Bloomberg Center for Public Innovation

Johns Hopkins University seeks a Civic Engagement Director  (Senior Program Manager) for its soon-to-be-launched center focused on public sector innovation, city transformation, and civic engagement. The new center will become a globally recognized organization focused on advancing the art and science of public sector innovation, especially among local governments. Specifically, the center will advance research, engage students, and support local governments around organizational, program, and policy innovation.

Working closely with the inaugural Executive Director and other senior leadership, the Civic Engagement Director will play a critical role in developing the center, designing and delivering programs, and building a team to increase the legitimacy and impact of local government innovation with a special emphasis on the ways in which residents contribute to the design, development, and delivery of new services and policy approaches. The Civic Engagement Director will work in close collaboration with Bloomberg Philanthropies, which has been a pioneer in supporting creativity with city halls for the past decade and is providing the initial funding for the new center.

The Civic Engagement Director will build and oversee a team dedicated to improving connections between residents and government using cutting edge methods to tackle pressing challenges in communities around the globe. They will work collaboratively with the leadership and staff across the new center to develop and deliver innovative, community-engaged approaches to public sector problem solving.

The Civic Engagement Director must have a forward-thinking mindset and the vision to deliver impactful programs that benefit residents, both expanding on the legacy of existing initiatives (such as Cities of Service) and designing new ones. Our ideal candidate will demonstrate a strong point of view on the opportunity to reimagine the role and opportunities of local governments, what it means to create meaningful civic engagement, and the capacity for transformational resident-driven innovation.

The new center will be committed to addressing structural and entrenched racism and recognizing the public sector’s role in perpetuating these legacies over time. We are looking for a leader committed to dismantling systemic racism and a person who recognizes the power of community-led initiatives and grassroots efforts to build stronger communities.

Specific Duties & Responsibilities:

  • In partnership with center leadership and funders, developing a strategy for civic engagement and resident-driven innovation programming that helps build the field of public sector innovation, including establishing clear goals and measuring progress towards those goals
  • Overseeing the delivery of multiple civic engagement initiatives and programs in cities around the world
  • Supporting the University’s role in promoting interdisciplinary collaborations with a range of partners and stakeholders to advance research, policy, and practice, with a focus on how resident-driven innovation leads to equitable and sustainable growth in cities
  • Establishing the center as an international thought leader for resident-driven innovation and civic engagement
  • Managing and appropriately growing a team of community engagement subject matter experts who each oversee a diverse portfolio of programs and cities supporting work
  • Onboarding and providing regular training to staff in best practices and delivery methods
  • Overseeing the development of materials presenting civic engagement trends and results seen in cities
  • Identifying, developing, and documenting best practices in the field of civic engagement and resident-driven innovation, ensuring these practices are shared and adopted
  • Overseeing the work of the center’s civic engagement staff and partner organizations that deliver technical assistance, ensuring engagements meet targeted goals and are delivered on budget
  • With the support of the Monitoring & Evaluation team, creating strong baselines to map partner progress, including key metrics associated with the targeted service, as well as qualitative data gathered from user journeys and interviews
  • Building and maintaining strong relationships with city leaders, elected officials, community stakeholders, and other critical partners
  • Representing the center to external stakeholders including governments, philanthropy, nonprofit organizations, community partners, and academic and public sector leaders
  • Demonstrating progress in a compelling way, in cooperation with the center’s communications team
  • Other duties as assigned

Minimum Qualifications (Mandatory):

  • Master’s degree in related field
  • At least five years’ experience in the field of civic engagement or government innovation
  • Experience managing diverse teams
  • Additional education may substitute for experience, and additional experience may substitute required education to the extent permitted by the JHU Equivalency Formula

Preferred Qualifications:

  • Master’s degree in public policy related field or equivalent
  • Understanding of government, including experience working with cities, states, or national agencies
  • Government transformation and program delivery experience, changing how government works to serve residents and delivering results-oriented programs, from design to implementation to storytelling and impact measurement
  • Diplomatic and customer service orientation to liaise with the highest levels of government and successfully achieve common goals in cities—maximizing the impact of programs, pushing for new innovation methodologies that may be unfamiliar, and collaboratively clearing roadblocks
  • Interest in forging relationships between cities and growing a worldwide network of government innovation practitioners
  • Strong communications skills to serve as a persuasive representative for programs with cities and partner organizations, and at public forums; as well as with community partners and stakeholders
  • Ability to capture findings from user research, partners and clients, and the ideation process to create a bank of best practices and ideas and promote them to a network for widespread adoption, as applicable
  • Community development or human-centered design or responsive design experience in a government environment

Level of Independent Decision Making:

  • High level of independent decision making

Supervisory Responsibility:

  • Sr. Research Data Analyst (2) (WT Sr. Advisor)
  • Research Program Coordinator (1)

Apply for the Civic Engagement Director position now.

Johns Hopkins University seeks a Director, Strategy & Operations – BCPI  (Sr. Program Manager) for the Executive Director of its soon-to-be-launched Bloomberg Center for Public Innovation focused on public sector innovation, city transformation, and civic engagement. The new center will become a globally recognized organization focused on advancing the art and science of public sector innovation, especially among local governments. Specifically, the center will advance research, engage students, and support local governments around organizational, program, and policy innovation.

Working closely with the center’s Executive Director, the Director Strategy & Operations will act as a chief of staff and play a critical role in supporting the Executive Director in developing the center, building the leadership team, communicating priorities to staff, project managing major initiatives, and serving as a broker between the center and the university, external partners, and funders to support the center’s strategic goals. This role will work in close collaboration with Bloomberg Philanthropies to report on the center’s progress and deliverables. Bloomberg Philanthropies has been a pioneer in supporting innovation within city halls and is providing the initial funding for the new center.

This position will support the Executive Director in building and overseeing priorities across the center’s functional program areas and will assist with project integration across its innovation, civic engagement, and academic domains. The selected candidate will help translate the center’s policy objectives into its research agenda and will serve as a liaison between the programmatic areas and the research portfolio more generally. This role will also support the Executive Director in overseeing the administrative and operational needs of the center and will liaise with the university’s back-office departments to address issues involving IT, human resources, operations, communications and development, and other administrative functions.

The Director Strategy & Operations will represent the Executive Director at meetings and external events and must have the professional acumen and forward-thinking mindset to advance the center’s strategic priorities The selected candidate will expand on the legacy of existing initiatives (such as Cities of Service) and support in the design of new ones. The ideal candidate will demonstrate a strong point of view on the opportunity to reimagine the role and opportunities of local governments, what it means to create meaningful civic engagement, and the capacity for transformational resident-driven innovation.

The new center is committed to addressing structural and entrenched racism and recognizing the public sector’s role in perpetuating these legacies over time. We are looking for a leader committed to dismantling systemic racism and an individual who recognizes the power of community-led initiatives and grassroots efforts to build stronger communities.

Specific Duties & Responsibilities:

  • Supporting the Executive Director in achieving target goals and priorities by serving as a strategic partner and implementation leader
  • Providing operational leadership to the Executive Director to accomplish the center’s goals, including prioritization of activities, workflow, communications, and processes
  • Liaising between the operations team at the newly formed center and the university, especially on IT and HR matters
  • Ensuring the prioritization of activities and scheduling for the Executive Director by streamlining workflows and communications; ensuring the Executive Director’s time is being used as effectively as possible
  • Working with the Executive Director to set strategic priorities to provide insight on identifying areas where to direct focus, as well as, metrics for success
  • For key meetings that the Executive Director leads, managing the meeting agenda, supporting the facilitation of discussion during the meeting itself, and driving next steps
  • Working closely with the Communications team to identify and prepare the Executive Director for external communications (e.g., speaking engagements, press interviews)
  • Accompanying the Executive Director to meetings and events, with both internal and external stakeholders. Representing the Executive Director in her absence, when appropriate/necessary
  • Standing-in on behalf of the Executive Director when appropriate (e.g., responding to time-sensitive matters, serving as a representative at meetings)
  • Building and maintaining strong relationships with city leaders, elected officials, community stakeholders, foundation partners, and other critical external partners
  • Promoting an inclusive and equitable environment for all staff
  • Leading with integrity and maintaining the highest standards of confidentiality

Minimum Qualifications (Mandatory):

  • Master’s Degree in Public Policy, Public Administration, or related field or equivalent experience
  • At least five years’ experience in the field of civic engagement, government innovation, or a related field, with at least three years managing staff
  • Experience managing diverse teams
  • Additional education may substitute for experience, and additional experience may substitute required education to the extent permitted by the JHU Equivalency Formula

Preferred Qualifications:

  • Understanding of government, including experience working with cities, states, or national agencies
  • Government transformation and program delivery experience, changing how government works to serve residents and delivering results-oriented programs, from design to implementation to storytelling and impact measurement
  • Diplomatic and customer service orientation to liaise with the highest levels of government and successfully achieve common goals in cities—maximizing the impact of programs, pushing for new innovation methodologies that may be unfamiliar, and collaboratively clearing roadblocks
  • Strong communications skills to serve as a persuasive representative for programs with cities and partner organizations, and at public forums, as well as with community partners and stakeholders
  • Strategic project management skills including experience with managing teams
  • Policy experience to support the work of the Executive Director and to help ensure that the work of the new center is aligned with the needs and priorities of cities

Level of Independent Decision Making:

  • High level of independent decision making

Apply for the Strategy & Operations Director position now.

Johns Hopkins University seeks an Innovation Program Director  for the new Bloomberg Center for Public Innovation at JHU which is focused on public sector innovation, government transformation and civic engagement. The new Center will become a globally recognized organization focused on advancing the art and science of public sector innovation, especially among local governments. Specifically, the Center will advance research, engage students, and support local governments around organizational, program, and policy innovation.

Working closely with the inaugural Executive Director and other senior leadership, the Innovation Program Director will play a critical role in developing the Center, designing and delivering programs, and building a team to increase the legitimacy and impact of local government innovation with a special emphasis on the ways in which residents contribute to the design, development, and delivery of new services and policy approaches. The Innovation Program Director will work in close collaboration with Bloomberg Philanthropies, which has been a pioneer in supporting creativity with city halls for the past decade and is providing the initial funding for the new Center.

Under the direction of the Innovation Program Director, the Center will deliver technical assistance and training to city hall teams, to help them engage residents more effectively, design creative initiatives to tackle urban challenges, and apply approaches such as human-centered design, crowdsourcing, and behavioral science to deliver better results for residents. The selected candidate must have expertise in public sector innovation and experience leading teams or organizations; an understanding of local government; exceptional leadership skills; comfort liaising with the highest levels of city government; and a deep commitment to impact and measurement.

The Innovation Program Director must have a forward-thinking mindset and the vision to lead innovation strategy and deliver impactful programs that benefit city residents, both expanding on the legacy of existing initiatives and designing new ones. Our ideal candidate will demonstrate a strong point of view on the opportunity to reimagine the role and opportunities of local governments, what it means to create meaningful civic engagement, and the capacity for transformational resident-driven innovation.

The new Center is committed to addressing structural and entrenched racism and recognizes the public sector’s role in perpetuating these legacies over time and addressing them today. We are looking for a leader committed to dismantling structural and entrenched racism and addressing these issues, both as they build a new organization and advance this work in communities.

This position reports to the Executive Director.

Specific Duties & Responsibilities:

  • In partnership with Center leadership and funders, developing a strategy for innovation programming that helps build the field of public sector innovation, including establishing clear goals and measuring progress towards those goals
  • Overseeing the delivery of multiple innovation programs in cities around the world in coordination with staff, partner organizations, and philanthropic funders
  • Establishing the Center as an international thought leader for government innovation
  • Overseeing the development of materials presenting innovation trends and results seen in cities
  • Developing and documenting best practices in the field of government innovation, ensuring local governments can learn from one another
  • Building a world-class team to deliver innovation programming, and providing regular professional development on best practices and delivery methods
  • Overseeing the work of Center staff and partner organizations delivering technical assistance, ensuring engagements meet targeted goals and are delivered on budget
  • Building and maintaining strong relationships with city leaders, elected officials, and critical stakeholders
  • Representing the Center to external stakeholders including governments, philanthropy, nonprofit organizations, and academic and public sector leaders
  • Other duties as assigned

Minimum Qualifications (Mandatory):

  • Master’s Degree in Public Policy or related field
  • At least five years’ experience in the field of government innovation
  • Experience managing diverse teams
  • Additional education may substitute for experience, and additional experience may substitute required education to the extent permitted by the JHU Equivalency Formula

Apply for the Innovation Director position by Monday, January 10, 2022.

About Cities of Service 

Cities of Service helps mayors build stronger cities by changing the way local government and residents work together. We help our coalition cities tap into resident insights, skills, and service to identify and solve critical public problems. Founded in 2009 by New York City Mayor Michael R. Bloomberg, Cities of Service supports a coalition of more than 280 cities, representing more than 84 million people across the Americas and Europe. Now situated at Johns Hopkins University, you can learn more about Cities of Service at citiesofservice.jhu.edu and by following us on Twitter @citiesofservice

Since its founding, Cities of Service has helped cities implement change through the use of its Impact Volunteering strategy. This signature strategy engages resident volunteers to identify and solve pressing public problems alongside municipal government. It is a participatory process in which residents and city officials develop a shared vision, set short- and long-term goals for their community, and then work together to achieve those goals. As partners, they communicate throughout the process and reflect on their work – discussing and evaluating what they have done and holding themselves accountable for results.

About Love Your Block 

The Cities of Service Love Your Block program brings city leaders and residents together to build stronger neighborhoods, one block at a time. Typically, cities implementing Love Your Block invite community groups to identify priority projects and award mini-grants to support neighborhood-driven solutions that the community can implement. From turning vacant lots into community gardens to helping elderly neighbors with home repairs to avoid fines and safely age in place, resident volunteers are “loving their blocks” and making them, and their cities, better places to live. 

The benefits of Love Your Block go well beyond physical improvements. A 2021 Urban Institute study found that social networks sparked by deep resident-to-city-hall engagement can instigate neighborhood-level improvements in addition to larger, sustainable improvements to municipal practices and policies. Love Your Block activates and builds social networks between residents, their neighbors, and city hall. This resident-to-city hall engagement can lead to collective efficacy that is often bidirectional: city officials can leverage neighborhood social capital in service of mayoral goals and residents can leverage greater responsiveness from officials to address their needs and priorities. In other words, Love Your Block is a starting point for cities to more meaningfully engage their residents and improve communities in holistic and sustainable ways.

Cities of Service is seeking to fill 12 AmeriCorps VISTA member positions to support the Love Your Block program in the following eight cities:

One VISTA position available:

  • Albany, New York 
  • Nashua, New Hampshire 
  • Shawnee, Oklahoma 
  • White Plains, New York 

Two VISTA positions available: 

  • Erie, Pennsylvania
  • El Paso, Texas
  • Jackson, Tennessee 
  • Salt Lake City, Utah

Responsibilities include: 

  • Create Love Your Block mini-grant application and timeline for potential grantees 
  • Work with the Love Your Block team to develop an orientation and training program for mini-grant recipients 
  • Conduct mini-grant application information sessions and other outreach in neighborhoods of focus
  • Develop an outreach plan to effectively engage with diverse community members and promote the program and mini-grant opportunity to potential grantees 
  • Cultivate and maintain partnerships among stakeholders such as community organizations, city agencies, nonprofit organizations, neighborhood associations, and block groups
  • Review and coordinate service requests from grantees with internal departments 
  • Draft press releases pertaining to program activities 
  • Design program flyers and brochures 
  • Develop Love Your Block handbook for grantees 
  • Work with neighborhoods to recruit volunteers for the Love Your Block Program 
  • Create and maintain a database of Love Your Block projects and partners
  • Assist in managing mini-grant recipient and partner relationships 
  • Build social media presence for the city’s Love Your Block program 
  • Write stories about the impact of the Love Your Block projects 
  • Collect project metrics from grantees 
  • Ensure that before-and-after photos are taken of each mini-grant project site as well as photos of volunteer work days 
  • Help secure funding to sustain and expand Love Your Block 
  • Other duties as assigned

To learn about what some of our previous AmeriCorps VISTA members have learned during their year of service and what they are doing now, check out some of our AmeriCorps VISTA member profiles on the Cities of Service website.

Duration and Compensation

This is a one-year, full-time AmeriCorps VISTA commitment commencing on November 8, 2021. A living stipend is provided and an additional end-of-service award is provided contingent on successful completion of the service year. Relocation assistance is provided if needed.

Qualifications

  • Associate degree or higher preferred. Applicants without a college degree are encouraged to apply if they have 5 years or more of related work experience
  • Certifications in community engagement considered 
  • Experience working in public or non-profit sector preferred
  • Experience working in community engagement preferred (more specifically, we’re interested in candidates with experience in communications, conducting community outreach, and facilitating training sessions) 

To Apply

  • To apply for this position in one of the eight cities, please visit https://my.americorps.gov/;
  • Click “Search Listings” (located under the login information);
  • Select “AmeriCorps VISTA” for Program Type; 
  • Then search for “Love Your Block” under Program Name.

About Cities of Service 

Cities of Service helps mayors build stronger cities by changing the way local government and residents work together. We help our coalition cities tap into resident insights, skills, and service to identify and solve critical public problems. Founded in 2009 by New York City Mayor Michael R. Bloomberg, Cities of Service supports a coalition of more than 280 cities, representing more than 84 million people across the Americas and Europe. Now situated at Johns Hopkins University, you can learn more about Cities of Service at citiesofservice.jhu.edu and by following us on Twitter @citiesofservice

Since its founding, Cities of Service has helped cities implement change through the use of its Impact Volunteering strategy. This signature strategy engages resident volunteers to identify and solve pressing public problems alongside municipal government. It is a participatory process in which residents and city officials develop a shared vision, set short- and long-term goals for their community, and then work together to achieve those goals. As partners, they communicate throughout the process and reflect on their work – discussing and evaluating what they have done and holding themselves accountable for results.

About Love Your Block 

The Cities of Service Love Your Block program brings city leaders and residents together to build stronger neighborhoods, one block at a time. Typically, cities implementing Love Your Block invite community groups to identify priority projects and award mini-grants to support neighborhood-driven solutions that the community can implement. From turning vacant lots into community gardens to helping elderly neighbors with home repairs to avoid fines and safely age in place, resident volunteers are “loving their blocks” and making them, and their cities, better places to live. 

The benefits of Love Your Block go well beyond physical improvements. A 2021 Urban Institute study found that social networks sparked by deep resident-to-city-hall engagement can instigate neighborhood-level improvements in addition to larger, sustainable improvements to municipal practices and policies. Love Your Block activates and builds social networks between residents, their neighbors, and city hall. This resident-to-city hall engagement can lead to collective efficacy that is often bidirectional: city officials can leverage neighborhood social capital in service of mayoral goals and residents can leverage greater responsiveness from officials to address their needs and priorities. In other words, Love Your Block is a starting point for cities to more meaningfully engage their residents and improve their communities in holistic and sustainable ways.

Position Overview: Cities of Service is seeking an AmeriCorps VISTA Leader to be based out of the Johns Hopkins University, Center for Public Innovation office in Baltimore, Maryland. The VISTA Leader will offer coaching, professional development and technical assistance to a cohort of 12 AmeriCorps VISTA members located in eight cities around the country and will report to a Senior Advisor. 

VISTA Leader responsibilities include:

  • Conduct regular check-in calls with each VISTA member
  • Participate in check-in calls with Love Your Block program leads in grantee cities
  • Foster a community of practice among VISTA members and Love Your Block Fellows by hosting webinars, developing resources, and facilitating group calls
  • Provide project management support around metrics and photo collection, reporting, and planning to grantee cities
  • Manage VISTA administrative record keeping, including paid time off, monthly reports, call notes, and other items as needed
  • Ensure that VISTA members collect and document project metrics and photos from mini-grant projects 
  • Share VISTA members’ and Fellows’ work with a broader audience through a monthly newsletter, written reports, and other mediums
  • Provide tools, techniques, and guidance to enhance project stability and sustainability
  • Support recruitment and orientation of highly qualified VISTAs as needed
  • Make recommendations to improve the existing Love Your Block program systems and processes

The Love Your Block AmeriCorps VISTA Leader’s term of service begins on November 8, 2021. The VISTA Leader will support one to two AmeriCorps VISTAs in each of the following cities:

  • Albany, New York
  • Erie, Pennsylvania
  • El Paso, Texas
  • Jackson, Tennessee
  • Nashua, New Hampshire
  • Salt Lake City, Utah
  • Shawnee, Oklahoma
  • White Plains, New York

To learn about what some of our previous AmeriCorps VISTA Leaders and members have learned and what they’re doing now, check out some of our AmeriCorps VISTA member profiles on the Cities of Service website.

Duration and Compensation

This is a one-year, full-time AmeriCorps VISTA commitment commencing on November 8, 2021. A living stipend is provided and an additional end-of-service award is provided contingent on successful completion of the service year. Relocation assistance is provided if needed.

Qualifications

  • Must have completed at least 1 year of full-time service prior (AmeriCorps or Peace Corps)
  • Associate degree or higher preferred. Applicants without a college degree are encouraged to apply if they have 5 years or more of related work experience
  • Experience working in community engagement preferred (more specifically, we’re interested in candidates with experience in communications, conducting community outreach, and facilitating training sessions) 

To Apply

  • To apply for this position in one of the eight cities, please visit https://my.americorps.gov/; 
  • Click “Search Listings” (located under the login information); 
  • Select “AmeriCorps VISTA Leaders” for Program Type; 
  • Then search for “Love Your Block” under Program Name.

Johns Hopkins University seeks a Senior Advisor for Public Innovation  for the new Bloomberg Center for Public Innovation at Johns Hopkins University which is focused on public sector innovation, government transformation, and civic engagement. The new Center will become a globally recognized organization focused on advancing the art and science of public sector innovation, especially among local governments. The Center will work to increase awareness of the impact of local government innovation with a special emphasis on the ways in which residents contribute to the design, development, and delivery of new services and policy approaches.

Working closely with the Innovation Program Director and other senior leadership, the Senior Advisor will play a critical role in supporting programs in the Center’s public innovation practice area, which includes a wide range of existing and new programs helping local government practitioners and leaders build innovation capacity in city halls and deliver better results for residents.

Reporting to the Innovation Program Director, the Senior Advisor will help deliver technical assistance and training to city hall teams to help them engage residents more effectively, design creative initiatives to tackle urban challenges, and apply approaches such as human-centered design, crowdsourcing, and behavioral science to deliver better results for residents. The selected candidate should have experience in public sector innovation; an understanding of local government; exceptional communication skills; comfort working independently and collaboratively; and a commitment to impact and measurement.

The new Center is committed to addressing structural and entrenched racism and recognizes the public sector’s role in perpetuating these legacies. We are looking for people committed to dismantling structural and entrenched racism and addressing these issues, both as we build a new organization and advance this work in communities.

Specific Duties & Responsibilities:

  • Assisting in the delivery of multiple innovation programs in cities around the world in coordination with staff, partner organizations, and philanthropic funders
  • Providing technical assistance to cities that are part of the Center’s public innovation program portfolio
  • Being part of a world-class team to deliver innovation programming, and supporting project management
  • Documenting best practices in the field of government innovation, ensuring local governments can learn from one another
  • Developing materials presenting innovation trends and results seen in cities
  • Organizing and supporting facilitation of meetings with external stakeholders including governments, philanthropy, nonprofit organizations, and academic and public sector leaders
  • Preparing reports, summaries, presentations, and other work products for dissemination to the Center’s leadership and external partners, including Bloomberg Philanthropies
  • Other duties as assigned

Minimum Qualifications (Mandatory):

  • Master’s Degree in related discipline
  • One year related experience
  • Demonstrated ability on significant graduate project or additional doctoral education may substitute for experience to the extent permitted by the JHU Equivalency Formula *

Apply for the Senior Advisor – Public Innovation position now.

Johns Hopkins University seeks a Senior Advisor for Digital Innovation  for the new Bloomberg Center for Public Innovation at Johns Hopkins University which is focused on public sector innovation, government transformation, and civic engagement. The new Center will become a globally recognized organization focused on advancing the art and science of public sector innovation, especially among local governments. The Center will work to increase awareness of the impact of local government innovation with a special emphasis on the ways in which residents contribute to the design, development, and delivery of new services and policy approaches.

Working closely with the Digital Innovation Program Director and other senior leadership, the Senior Advisor will play a critical role in supporting programs in the Center’s digital innovation practice area, which includes a wide range of existing and new programs helping local government practitioners and leaders build digital innovation services and capacity in city halls and deliver better results for residents.

Reporting to the Digital Innovation Program Director, the Senior Advisor will help deliver programs to help city hall teams improve their digital services, inclusion, and innovation. The selected candidate should have experience in digital transformation; an understanding of local government; exceptional communication skills; comfort working independently and collaboratively; and a commitment to using technological solutions to deliver better services.

The new Center is committed to addressing structural and entrenched racism and recognizes the public sector’s role in perpetuating these legacies. We are looking for people committed to addressing these issues, both as we build a new organization and advance this work in communities.

Specific Duties & Responsibilities:

  • Assisting with the delivery of multiple innovation programs in cities around the world in coordination with staff, partner organizations, and philanthropic funders
  • Providing technical assistance to cities that are part of the Center’s digital innovation program portfolio
  • Being part of a world-class team to deliver digital innovation programming, and supporting professional development on best practices and delivery methods
  • Documenting best practices in the field of government innovation, ensuring local governments can learn from one another
  • Developing materials presenting digital innovation trends and results seen in cities around the world
  • Organizing and supporting the facilitation of meetings with external stakeholders including governments, philanthropy, nonprofit organizations, and academic and public sector leaders
  • Preparing reports, summaries, presentations, and other work products for dissemination to the Center’s leadership and external partners, including Bloomberg Philanthropies
  • Other duties as assigned

Minimum Qualifications (Mandatory):

  • Master’s Degree in related discipline
  • One year related experience
  • Demonstrated ability on significant graduate project or additional doctoral education may substitute for experience to the extent permitted by the JHU equivalency formula.*

JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. 

**  Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. 

Preferred Qualifications:

  • A Graduate Degree, preferably in public policy or a related field, and at least five years of experience in municipal government, digital innovation, or related work is preferred
  • Experience or familiarity with digital innovation efforts, including a strong conceptual and practical understanding of digital innovation tools and the role of technology in the public sector

Special Knowledge, Skills & Abilities:

  • A thorough understanding of the types of challenges municipal governments typically face, either through direct experience working in government or in organizations that collaborate closely with governments
  • Ability to translate data and research into comprehensible content for a broad audience
  • Ability to manage multiple projects and calendars simultaneously and meet tight deadlines
  • Superior organizational skills and ability to set priorities and respond quickly as priorities change
  • Strong interpersonal skills with an ability to build good relationships with peers and to interact with diverse stakeholders
  • Experience interacting with senior officials from public sector organizations and supporting them in advancing complex issues and goals
  • Excellent verbal and written communication skills and ability to collect and synthesize information
  • Excellent written, presentation, and research skills
  • High proficiency in WordPress, Microsoft Office, Google Suite, project management software, and virtual meeting platforms
  • Ability to work independently and cooperatively within a team

Apply for the Senior Advisor- Digital Innovation position now.

Johns Hopkins University seeks (2) Community Managers focused on public sector innovation, government transformation, and civic engagement. The new Center will become a globally recognized organization focused on advancing the art and science of public sector innovation, especially among local governments. One of the Center’s signature offerings will be the Bloomberg Cities Network (the Network), a global community of local government officials and city practitioners who are committed to engaging citizens, using data and innovation, and leading boldly. The Network will allow city leaders to be connected to one another and to world-class resources to exchange ideas and best practices, learn from one another, and help bring about change and innovation in their cities.

Community Managers will play a critical role in building, supporting and organizing a network of global public sector leaders within the new Center, as well as the Bloomberg Cities Hub, a dynamic platform that will host content for the Network and share resources from select programs and partners to enable the Network to replicate best practices and take advantage of the knowledge of their peers. The ideal candidate will have a strong background in community management, content management, and event planning, and will be able to shape the Network and associated Hub to provide a rich set of resources and events to Network members and expand membership to more city leaders around the world. The ideal candidate also has knowledge of municipal government and an ability to network with and attract city leaders to the network all in the spirit of building a movement.

The new Center is committed to addressing structural and entrenched racism and recognizes the public sector’s role in perpetuating these legacies. We are looking for people committed to dismantling structural and entrenched racism and addressing these issues, both as we build a new organization and advance this work in communities.

Specific Duties & Responsibilities

  • Community Building and Management – 40%
    • Support the Executive Director and other members of the team at the new Center in developing and expanding the Bloomberg Cities Network
    • Coordinate and foster connections among Network members for cities to ensure strong connections among public sector leaders and enable them to replicate success and mitigate shared challenges
  • Event and Experience Planning – 40%
    • Develop, plan, and execute Bloomberg Cities Network content and events including but not limited to:
      • Peer learning calls among Network members, including i-team directors calls, chief innovators’ calls, and other peer learning roundtables
      • Network events and fireside chats, including planning, event management, and outreach
      • Virtual trainings among Network members to support upskilling and training among city leaders
  • Resource Creation and Management – 20%
    • Identify gaps and develop new resources and offerings that resonate with the Network’s audience of city leaders and aligns with Bloomberg Philanthropies and Johns Hopkins University’s goals and values
    • Coordinate with city leaders and external stakeholders who contribute to the content created for the Network, such as city case studies and op-eds
    • Ensure a high level of quality and accuracy in articles, data visualizations, and other materials produced by and for the Network
    • Prepare reports, summaries, presentations, and other work products for dissemination to the Center’s leadership and external partners, including Bloomberg Philanthropies, which is providing seed funding for the launch of the new Center

Minimum Qualifications (Mandatory):

  • Bachelor’s Degree in related field required.
  • Three years related work experience required.
  • Additional education may substitute for experience, and additional experience may substitute required education to the extent permitted by the JHU Equivalency Formula

Preferred Qualifications:

  • A Graduate Degree (preferably in Communications, Public Policy or a related field) and at least three years of experience with community management, municipal government or related work is preferred
  • Excellent oral, written, and research skills
  • Commitment to a collegial workplace
  • Capacity to work independently and in a results-oriented workplace
  • Ability to work on multiple projects concurrentl

Special Knowledge, Skills & Abilities:

  • Experience working in municipal government
  • Demonstrated effectiveness in coordinating with subject matter experts
  • Understanding of qualitative and quantitative research methods
  • A thorough understanding of the types of challenges municipal governments typically face, either through direct experience working in government or in organizations that collaborate closely with governments
  • Proficient understanding of social media and other communication tools used to foster engagement within a community
  • Strong event planning skills, including the ability to develop a detailed agenda, run of show, talking points, etc.
  • Ability to translate data and research into comprehensible content for a broad audience
  • Ability to manage multiple projects and calendars simultaneously and meet tight deadlines
  • Superior organizational skills and ability to set priorities and respond quickly as priorities change
  • Strong interpersonal skills with an ability to build good relationships with peers and to interact with diverse stakeholders
  • Excellent verbal and written communication skills and ability to collect and synthesize information
  • Excellent written, presentation, and research skills
  • High proficiency in WordPress, Microsoft Office, Google Suite, project management software, and virtual meeting platforms
  • Ability to work cooperatively within a team and to work independently

Apply for the Community Manager position now.

Johns Hopkins University seeks a Graphic Designer  for the new Bloomberg Center for Public Innovation at Johns Hopkins University which is focused on public sector innovation, government transformation, and civic engagement. The new Center will become a globally recognized organization focused on advancing the art and science of public sector innovation, especially among local governments. The Center will work to increase awareness of the impact of local government innovation with a special emphasis on the ways in which residents contribute to the design, development, and delivery of new services and policy approaches.

Working closely with the Director of Communications, the Graphic Designer will support the build-out of the Center’s expansive communications efforts. Specifically, the Graphic Designer will help produce visually compelling informational and programmatic materials—including programmatic guides, case studies, stories about grantee work, social media content, webpages, and videos—that would be shared with the Center’s network of city leaders, funders, and partners. The ideal candidate will have prior experience designing communications for publicly-oriented organizations and is passionate about telling the story of the new Center. The Graphic Designer will also support special projects at the direction of the Executive Director.

The new Center is committed to addressing structural and entrenched racism and recognizes the public sector’s role in perpetuating these legacies. We are looking for a person committed to dismantling structural and entrenched racism and addressing these issues, both as we build a new organization and advance this work in communities.

Interested candidates should submit a cover letter, resume, and link to their portfolio and/or PDF of work samples.

Specific Duties & Responsibilities:

  • Manage the design, layout, illustration, and pre-production for all communication materials for print and digital platforms, including program curricula, website, infographics, case studies, videos, impact stories, and event invites
  • Help build brand recognition for the Center, through consolidation of existing branding assets and development of new templates and layouts for communication materials (e.g., web layout, Powerpoint)
  • Liaise and coordinate among the Communications Team and other members of the new Center on all communication tools and initiatives
  • Working with the Director of Communications, gather feedback from cities and partners participating in the Center’s work to adapt and create compelling materials that resonate with them
  • Manage the Center’s nascent photo assets for ongoing utilization
  • Support the Director of Communications and Digital Coordinator to continually assess and improve the Center’s public and online presence

Minimum Qualifications (Mandatory):

  • Bachelor’s Degree in Fine Arts, Graphic Design, or related field
  • Two years experience and a portfoli
  • Please include a link in your resume to your online portfolio for consideration

*  Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. 

Preferred Qualifications:

  • 2 years of experience in an in-house creative services department or agency
  • Expert-level experience with image editing and design software (e.g., InDesign, Photoshop, Illustrator, etc.)
  • Working knowledge of HTML and CSS
  • Some understanding of the types of challenges municipal governments typically face preferred, either through direct experience working in government or in organizations that collaborate closely with governments
  • Proficiency in social media and other digital marketing tools
  • Ability to manage multiple projects and calendars simultaneously and meet tight deadlines
  • Superior organizational skills and ability to set priorities and respond quickly as priorities change
  • Strong interpersonal skills with an ability to build good relationships with peers and to interact with diverse stakeholders
  • Excellent verbal and written communication skills and ability to collect and synthesize information and provide summary reports
  • Excellent content creation and writing skills
  • Demonstrated effectiveness in coordinating with subject matter experts
  • Ability to work both cooperatively within a team and independently
  • Ability to work on multiple projects concurrently
  • A commitment to a collegial workplace

Apply for the Graphic Designer position now.