Johns Hopkins University’s Centers for Civic Impact is committed to working with communities that are focused on ending legacies of structural, entrenched racism and oppression.

Open Roles at the Associate Provost’s Office/Civic Impact

The Centers for Civic Impact is seeking an Administrative Coordinator  who will support the mission of the Center for Government Excellence, Bloomberg Center for Public Innovation at Johns Hopkins University. The selected candidate will assist with and coordinate activities, provide support and assistance in the centers’ daily operations and with special projects on an as-needed basis. The Administrative Coordinator is the key contact/resource person for information related to the Centers office operations and will filter and prioritize requests accordingly. The Administrative Coordinator reports to the Centers Financial Manager and will work in close relationship with our Technology Officer and other finance and administrative staff members.

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. The University promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans. Johns Hopkins University is a drug-free, smoke-free workplace.

Specific Duties & Responsibilities:

Administrative (90%)

  • Handles and screens all incoming telephone calls, mail, electronic and voice mail in an efficient and organized manner.
  • Plans and books travel itineraries (transportation, lodging, etc.) for the Centers staff.
  • Manages room reservation requests/meeting room calendars for the Centers two office locations.
  • Coordinates both internal and external Centers meetings including preparing itineraries, booking travel for participants/visitors and ordering business meals.
  • Prepares and distributes agendas, meeting minutes and reminders for meetings.
  • Attends and records minutes of Centers meetings. Composes agendas, documents, correspondence, and memos.
  • Assists in maintaining organization of google drive and other core project management tools utilized by the Centers.
  • Uses various software applications to assemble, manipulate and/or format data and/or reports and presentations.
  • Acts as a liaison between the Centers and both Krieger School Arts and Sciences and leased facilities building management.
  • In coordination with the Centers budget specialist, assures all needed supplies and equipment are stocked appropriately.
  • Requests keys, door access, parking passes and the like for both staff members and guests.
  • Prepare and ship all mail correspondence and packages (requires local travel to FedEx and the like).
  • Utilizes the Internet to search for information.
  • Creates presentations and reports at the request of the Financial Manager or other Operations leadership members.

Other Duties (10%)

  • Assists the Centers with special event planning.
  • Acts as back up initiator for SAP transactions including; online payment request and shopping cart interfaces.
  • Operates a personal computer to access email, electronic calendars, and other basic office support software.
  • Other duties as assigned.

Minimum Qualifications (Mandatory):

  • High School Diploma/GED.
  • Three years related experience.
  • Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications:

  • Bachelor’s Degree preferred.
  • Google Suite proficiency preferred.

Special Knowledge, Skills & Abilities:

  • Ability to work independently with minimal supervision.
  • Ability to communicate clearly and tactfully; pleasant phone and email manner.
  • Must have good customer service skills, be highly organized and proactive.
  • Ability to work well with others in a dynamic team environment.
  • Microsoft Office Suite proficiency required.
  • Ability to become proficient in University systems such as SAP.
  • Sharp record keeping skills with attention to detail.
  • Ability to be flexible and handle additional duties as assigned.
  • Ability to schedule multiple calendars, events and travel schedules.
  • Ability to track and report on budgets, expenditures and process reimbursements in a timely manner.

Apply for the Administrative Coordinator position now.

The Centers for Civic Impact, Center for Government Excellence and the Bloomberg Center for Public Innovation at Johns Hopkins University seeks a Financial Analyst  who will be responsible for the daily management of the financial and grants management, support functions within the Centers including, but not limited to, fiscal management, purchasing, and timely direction of grant and contract preparation and management. This role reports to the Financial Manager.

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. The University promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans. Johns Hopkins University is a drug-free, smoke-free workplace.

Specific Duties & Responsibilities:

Financial Management (70%)

  • Perform comprehensive financial analysis and projections
  • Prepare all required sponsor financial reports
  • Run ad hoc report requests using Analysis, JHU’s financial analysis application
  • Analyze data to ensure efficient use of resources
  • Monitor, review and reconcile expenditures of all sponsored and non-sponsored accounts
  • Manage purchasing requests and ensures compliance with all related Johns Hopkins policies
  • Prepare or oversee the preparation of various forms, journal entries, vouchers, SAP transactions, electronic budgets and expenditure transactions
  • Act as substitute approver of all SAP and CentersGovEx procurement related transactions

Grants and Contracts Management (30%)

  • Support the Financial Manager in the creation and management of budgets, grants, contracts, and other financial matters
  • Work with the Divisional Business Office, Johns Hopkins University Research Administration (JHURA) and Sponsored Projects Shared Services on pre-award proposal submission and post-award management; including the setup of all sponsored and non-sponsored accounts, managing financial and technical reporting requirements, submission of financial and non-financial agreements to JHURA for review, and project close out
  • Keep abreast of funding source requirements and regulations
  • Monitor Centers staff effort percentage expended on non-sponsored, research grants and contracts; and maintain equivalent salary distribution on appropriate accounts
  • Initiate effort forms for Centers faculty and staff
  • Design and produce various reports as required by grants or Centers leadership
  • Assist Centers leadership in the preparation of proposals for external funding from governmental or private sources

Financial Management

  • Perform comprehensive financial analysis and projections
  • Prepare required sponsor financial reports
  • Analyze data to ensure efficient use of resources
  • Monitor and reconcile expenditures and all sponsored and non-sponsored accounts
  • Manage purchasing requests and ensures compliance with all related Johns Hopkins policies
  • Prepare or oversee the preparation of various forms, journal entries, vouchers, SAP transactions, electronic budgets and expenditure transactions
  • Act as substitute approver of all SAP and Centers procurement related transactions

Minimum Qualifications (Mandatory):

  • Bachelor’s Degree in Finance, Accounting, or other related field
  • Three years progressively responsible related financial/accounting experience
  • Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula

Preferred Qualifications:

  • Proficiency in Microsoft Excel including v-look ups, formulas, Pivot tables and the like strongly preferred
  • Proficiency in the use of Microsoft Word, PowerPoint; and Google Documents and Sheets
  • Familiarity with SAP and other University systems
  • Ability to work on multiple, critical, and complex projects concurrently

Level of Independent Decision Making:

  • Moderate to high

Budget Authority:

  • Oversight and management of approximately $25million annually, 65% non sponsored and 35% sponsored

JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. 

Apply for the Financial Analyst position now.

Johns Hopkins University Centers for Civic Impact is seeking a Monitoring and Evaluation Associate  (Research Data Analyst). The M&E Associate will support the Civic Impact Monitoring and Evaluation Officer in working closely with all Civic Impact teams in order to improve transparency, accountability, and stewardship of the Centers’ grant deliverables and client progress.

To meet our mission to help governments use data to make more informed, effective decisions to improve people’s lives, the Centers for Civic Impact must measure our impact and communicate the results. The M&E program at Civic Impact is responsible for creating, refining, and maintaining the Centers’ evaluation and monitoring systems which generate quality data for performance improvement and storytelling. The M&E Associate will report to the M&E Officer and be responsible for providing support on all program monitoring and evaluation efforts undertaken across the units served by Civic Impact: GovEx and the Bloomberg Center for Public Innovation at Johns Hopkins.

Qualified candidates must flourish in a fast-paced, highly collaborative environment. Our ideal candidate has strong research skills, in addition to being creative, self-motivated, and detail oriented.

Specific Duties & Responsibilities:

  • Support regular data collection processes including:
    • Collaboratively creating data collection instruments
    • Maintaining data collection routines
    • Conducting long-term follow-up interviews
  • Support data reporting processes including:
    • Creating internal reports on collected data
    • Helping prepare reports for funders, as needed
  • Perform research and analysis including:
    • Performing analysis for targeted program support
    • Performing research for targeted program support
    • Performing analysis of regular indicators for quarterly review processes
  • Conduct administrative duties as necessary

Minimum Qualifications (Mandatory):

  • Bachelor’s Degree in related discipline.
  • Three years related experience.
  • Additional education (Master’s level) may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications:

  • Bachelor’s Degree or Master’s Degree in social sciences preferred
  • Experience conducting interviews with a variety of informants
  • Experience with qualitative data collection
  • Experience working with surveys
  • Experience designing research projects
  • Experience producing and presenting data analysi

Special Knowledge, Skills & Abilities:

  • Excellent communication skills and strong interpersonal skills
  • Strong proficiency in Microsoft Excel and PowerPoint
  • Knowledge and ability to perform a range of standard and technical assignments to meet time-critical tasks and resolve recurring problems
  • Commitment to a collegial workplace
  • Capacity to work independently in a results-oriented environment; being both flexible and detail-oriented
  • Ability to establish and maintain effective working relationships with individuals from diverse backgrounds and abilities
  • Proficiency in using data visualization programs, such as Tableau
  • Familiarity with statistical software packages (e.g., R, SPSS, SAS, or Stata) is a plus
  • Familiarity with Qualtrics or similar surveying software

JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. 

Apply for the Monitoring & Evaluation Associate position now.

The Center for Government Excellence (GovEx), Centers for Civic Impact (Civic Impact) and the Bloomberg Center for Public Innovation empower governments and nonprofits around the world to make transformational change so that residents thrive in their communities. The growing group of centers are collectively seeking a Human Resource Generalist  to design, develop, and launch their human resource practice. In partnership with the Centers’ Financial Manager, the HR Generalist will manage both administrative and strategic planning tasks across various areas of HR, including hiring and retention, conflict management and mediation, and employee training.

The selected candidate will have the opportunity to shape the culture and people centered dynamics of these critical centers that are leading government transformation. The HR Generalist will be responsible for embedding an equity framework into HR processes, including but not limited to recruitment, hiring, and promotion processes. In supporting a diverse and rapidly growing team, the HR Generalist will be expected to adapt, share and integrate and teach best practices in inclusive recruitment and employment, as well as support employees throughout their professional tenure.

We seek a creative team member who thrives in a collaborative environment and is committed to advancing principles of racial and social justice. We are seeking a highly skilled visionary and dynamic leader who has proven experience building effective organizations with a workforce that has diverse skills with preferences for public sector, higher education, or technology people management. In addition to real-world experience, the HR Generalist must be a strong leader with excellent management and communication skills.

The position reports  to the KSAS/WSE Office of Human Resources, HR Manager and provides independent professional HR generalist support to the faculty, staff and students within the Krieger School of Arts and Sciences Centers for Civic Impact and its affiliated Centers and may include the  HR functional areas of employee relations, talent acquisition, talent management, training, compensation/benefits administration, HRIS, communications, payroll, and others as needed. This position is located at the Homewood Campus (Baltimore).

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. The University promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans. Johns Hopkins University is a drug-free, smoke-free workplace.

Specific Duties & Responsibilities:

Recruitment and Employment (50%)

  • Develop and implement staff recruitment, selection and promotion policy, protocols and training to be followed in the Krieger School Centers for Civic Impact, and its related Centers’, to ensure uniformity across the centers on best recruitment practices for diversity, equity and inclusion.
  • Consult with managers to develop promotion guidelines for internal staff.
  • Manage database of the Centers recruitment and employment trajectory, particularly regarding the advancement of historically excluded groups.
  • Consult with managers and supervisors to assess staffing needs and assist them in developing requisitions and job descriptions based on those needs, with explicit attention to linguistic analysis, potential bias and position framing.
  • Partner with managers, supervisors, and JHU Compensation to determine appropriate compensation for prospective employees, merit increases, equity adjustments, etc.
  • Assist the Centersand supervisors with guidance during the introductory period to ensure the identified candidate is successful and is the proper fit for the position.
  • Train departments, administrators, and supervisors on appropriate recruitment protocols in connecting with and supporting a diverse workforce.
  • Train hiring managers on proper interviewing techniques.
  • Consult with managers and supervisors to develop candidate interview questions and exercises that are considerate of potential bias.
  • Advise and assist with the selection of the interview committee.
  • Advise on characteristics and skills for the ideal candidate based off of department needs and skills required for the position.
  • Advise on technical questions related to recruitment software.
  • Provides timely and efficient service to the hiring managers and candidates.

General HR Consultation (30%)

  • Act as consultant/contact/liaison for faculty, staff and management on HR issues including personnel practices and University policy, employee relations, compensation, training, recruitment and benefits. Partners with KSAS/WSE HR Manager or Director as needed.
  • Coordinate and/or implement Supervisory Training courses.
  • Assist managers/supervisors/team members in design and completion of effective on-boarding for new and current team members.
  • Assist managers/supervisors/team members in the development and completion of performance evaluations.
  • Increase employee engagement and maintain positive employee relations by facilitating communication and problem resolution rooted in restorative justice techniques.
  • Under the direction of the KSAS/WSE HR Manager or Director, draft and review disciplinary actions including performance improvement plans.
  • Provide one-to-one counseling to support progressive discipline and actions.
  • Assist departments in writing/updating position descriptions for classification review.
  • Maintains professional, courteous communications with internal and external contacts.
  • Provides client consultation in a professional and timely fashion.
  • Produces position descriptions and other documents in a clear, professional, equitable and timely fashion.
  • Work with consultants to offer HR related training to internal team members

Professional Development (10%)

  • In consultation with supervisors, define and Provide professional development assistance to staff.
  • Assist Centers and staff in career pathing and succession planning.
  • Provide clear and defined career paths to eligible employees as appropriate.
  • Consult with and advise Centers and staff on appropriate professional development to further the goals of employees as well as the goals of departments.
  • Advise management on helping staff create individual development plans

Transactional and Office Administration (5%)

  • Administer JHU’s staff policies and processes for the Centers; maintain appropriate records.
  • Initiate and/or approve various HR transactions within SAP to establish positions, hire, change salaries, etc.)
  • Participate in the execution of payroll transactions in SAP as an initiator and/or approver.
  • Generate BW Analysis reports to track information, review salary equity, develop organization charts, etc.
  • Serve as backup to the Sr. Administrative Coordinator, HR Focus for E210 timekeeping system administration and other payroll functions.
  • Perform JHED administration functions as needed for new hires, contractors and current JHED ID holders

Other Duties (5%)

  • Advise employees on human resource programs available within JHU, such as mediation, mySupport (Faculty and Staff Assistance Program), Work/Life, etc.
  • Provide employee consultation in a professional and timely fashion.
  • Support the creation and cultivation of an alumni network for Centers’ alumni.
  • Build and maintain knowledge of the human resource best practices in the private and public sector in order to support leadership in continuous improvement of HR programming.

Apply for the HR Generalist position now.

Open Roles at the Center for Government Excellence

Johns Hopkins University seeks an Executive Director  (Director of University Initiatives) for its Center for Government Excellence (GovEx). At the direction of the Executive Director, GovEx will affirm its global recognition advancing the use of data and evidence by the public sector, especially among local governments. The Executive Director will be responsible for GovEx’s world class technical assistance program, as well as the continuous development and delivery of GovEx’s curricula and training for public sector workers. In addition, the Executive Director will help launch a new initiative in partnership with JHU’s Center for Systems Science and Engineering, which will aggregate data across key city outcomes and pair with world leading expertise.

The goal is to make data from federal and state resources, utilities, and the private sector that are being underutilized in city halls across the country available and comprehensible for mayors and other local leaders. The Executive Director will develop this new initiative, as well as oversee the continuous design and delivery of technical assistance and educational programs, which support mayors and other government leaders to make data-driven decisions that improve the lives of their constituents. The Executive Director will work in close collaboration with Bloomberg Philanthropies, which has been a pioneer in supporting data-based cultures within city halls for the past decade and is the founder and major funder of GovEx. The Executive Director will lead the planning for the next phase of work for the What Works Cities program, a leading philanthropic effort funded by Bloomberg Philanthropies to enhance cities’ use of data and evidence.

At the direction of the Executive Director, GovEx will lead the design and launch of a new training program for mayors and C-suite staff to assess and enhance the abilities of mayors and staff in their use of data for demonstrated results for their cities. GovEx will lead the training delivery, curriculum development, and ongoing support for 100 cities in the United States, Canada, and Latin America.

The selected candidate must have real-world experience using data in the public sector and be a strong leader with excellent management skills and a proven track record of dynamic team leadership. In addition to deep public sector awareness and exceptional organizational leadership skills, we are looking for a candidate with fundraising, program management, and external communications experience. The Executive Director will build and deliver high-quality programming for city halls worldwide, catalyze research that advances our understanding of public data usage by creating quality training and curriculum which supports this goal and drives impact. The Executive Director will also work collaboratively with leaders of other relevant University centers, as well as with researchers at Johns Hopkins University, and others around the world to amplify impact and scale best practices.

The Executive Director must have a forward-thinking mindset and the vision to build out an organization, provide strong leadership to an established, yet rapidly growing team, as well as design and deliver impactful programs that benefit cities and their residents. Our ideal candidate will demonstrate a strong point of view on the opportunity to reimagine the role and opportunities data can play in local governments transforming the lives of their residents.

The Center for Government Excellence is committed to addressing structural and entrenched racism and recognize the public sector’s role in perpetuating these legacies over time and addressing them today. We are looking for a leader committed to dismantling structural and entrenched racism to addressing these issues, both as they build a new organization and advance this work in communities.

**SPECIAL NOTE: This position will be accepting qualified applicants through September 10, 2021.**

Specific Duties & Responsibilities:

  • Creating and overseeing a long-term strategic vision for GovEx
  • Managing multiple programs in coordination with university staff, partner organizations, and philanthropic funders
  • Recruiting and managing a diverse team overseeing a portfolio of programs which focus on promoting data usage by the public sector
  • Establishing a global profile for GovEx
  • Defining clear goals for GovEx and measuring progress towards these goals with the support of the Centers Monitoring & Evaluation team
  • Building and maintaining strong relationships with city leaders, elected officials, and critical stakeholders nationally and internationally
  • Cultivating productive partnerships with other Johns Hopkins institutions (e.g., Center for Systems Science Engineering or SNF Agora Institute,) including opportunities for original research, program evaluation and improvement, and student learning
  • Supporting the University’s role in promoting interdisciplinary collaborations with a range of partners and stakeholders to advance research, policy, and practice, with a focus on how data driven decision making leads to equitable and sustainable growth in cities and other governments
  • Representing GovEx to external stakeholders and serving as a thought leader through participation in conferences, writing opinion pieces, and contributions to other public activities
  • Other duties as assigned

Minimum Qualifications (Mandatory):

  • Master’s Degree in Public Policy or related field
  • Five years of experience in the fields of government data usage or related practices, including five years of experience managing diverse teams
  • Additional education may substitute for experience, and additional experience may substitute required education to the extent permitted by the JHU Equivalency Formula
    • JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. 

Preferred Qualifications:

  • Seven years of experience in the fields of government data usage or related practices
  • Excellent oral, written, and research skills
  • Commitment to a collegial workplace
  • Capacity to work independently and in a results-oriented workplace
  • Ability to work on multiple projects concurrently

Special Knowledge, Skills & Abilities:

  • Demonstrated effectiveness in coordinating with subject matter experts
  • Understanding of qualitative and quantitative research methods

Supervisory Responsibility:

  • Direct Reports: Current staff: Sr. Program Manager, WT GovEx Director
  • Future Staff:  WT Director of Latin America
  • Indirect Reports: Current staff: Program Manager WT GovEx Deputy Director, Future Staff Program Manager, WT Deputy Director GovEx Exec program, Administrative Coordinator, Communications staff

Apply for the Executive Director position now.

Johns Hopkins University seeks a Communications and Strategy Director  for its Center for Government Excellence (GovEx). GovEx aims to work with city leaders and stakeholders to use data and performance management to improve operations and promote equitable city service delivery that is reliable, quality, efficiently supplied and affordable by promoting data driven solutions and fostering collaboration that delivers impact at scale and improves resident outcomes.

Working closely with Executive Director of GovEx, the Communications Director will play a senior leadership role at the center and direct an expansive communications effort. This includes forging a long-term communications strategy and supervising the work of a communications team, which will elevate the work of the center and grantees in media, produce videos and infographics, provide communications assistance to city grantees, and share timely stories of impact within our community. The Communications Director will also work in close collaboration with Bloomberg Philanthropies, which has been a pioneer in supporting creativity with city halls for the past decade and is providing the initial funding for the new center.

The new center is committed to addressing structural and entrenched racism and recognizes the public sector’s role in perpetuating these legacies over time and addressing them today. We are looking for a leader committed to dismantling structural and entrenched racism and addressing these issues, both as they build a new organization and advance this work in communities.

This position reports to the Executive Director.

Specific Duties & Responsibilities:

  • Active participation in the development of the center’s vision and strategy for driving the use of data and performance management in city governments in the US and abroad
  • Creation of a long-term, integrated communications strategy that hones and elevates the center’s external voice as a preeminent and recognized authority on matters of civic innovation and gains independent validation for the center’s work
  • Elevation of center staff and program participants as subject matter experts, positioning them to make impactful contributions to civic discourse
  • Management of an editorial calendar spotlighting the work of programs, center experts, and grantees
  • Directing the production of content for public dissemination, including videos, infographics, case studies, and news-style stories featuring grantee work and trends for civic innovation practitioners and the broader public
  • Management of a new online hub for innovators aimed at building interest and commitment of local government officials to use data, innovation, and best practices in their efforts
  • Overseeing the collection, refinement, and distribution of finger-on-the-pulse stories of impact from grantees for internal audiences, consolidating program information into succinct, timely email updates and reports
  • Overseeing the management of events for civic innovation practitioners to make connections, exchange ideas, learn new skills, and spotlight the work of grantees; and
  • Close coordination with Bloomberg Philanthropies’ communications team and external partners

Minimum Qualifications (Mandatory):

  • Bachelor’s degree in related field
  • Five years related experience
  • Advanced degree may substitute for required experience, to the extent permitted by the JHU equivalency formula
    • JHU Equivalency Formula:  30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. 

Preferred Qualifications:

  • At least 10 years of progressively responsible experience in developing and executing multi-faceted communications efforts
  • A successful record of envisioning, developing, and implementing an effective and comprehensive long-term communications strategy with multiple partners
  • Understanding of how city hall works and how communications can serve as a tool to advance programmatic goals
  • Experience building the infrastructure for successful communications efforts in the context of programs with multiple partners and operating in multiple locations, from the collection of stories in the field to their prioritization and refinement among program partners to their dissemination to external audiences
  • Demonstrated ability to proactively craft substantive and cohesive messages based on an institution’s strategic goals and mission and history; communicate messages successfully with key audiences; and adapt and adjust messages as appropriate over time
  • Ability to inspire excitement about the power of communications and translate complex communications concepts for programmatic staff and partners
  • Ability to write and edit quickly and clearly for both general and academic audiences, across the full range of communications products
  • Experience managing a large team of communications professionals as well as coordinating with external communications partners (e.g., PR firms, content creators)
  • Success in elevating the profile of institutions, organizational leaders, and subject matter experts
  • Eagerness and ability to engage diverse constituencies, build professional relationships, and command the respect of colleagues and University leadership
  • A record of professional achievements in public policy, public administration, or a related field is preferred
  • Proven ability to develop, manage, and thrive in relationships with public sector executives and senior staffers
  • Seasoned personnel skills to manage a team of mid-level professionals
  • Ability to work in and lead teams in a result-driven workplace
  • Familiarity with government, nonprofit, and philanthropic stakeholders

Special Knowledge, Skills & Abilities:

  • Experience with Microsoft Office, G Suite, and project management applications
  • Familiarity with learning management systems
  • Experience using project management and collaboration software such as Asana and Slack
  • Demonstrated effectiveness in coordinating with subject matter experts
  • Understanding of qualitative and quantitative research methods
  • Excellent oral, written, communications, and research skills
  • Commitment to a collegial workplace
  • Capacity to work independently and in a results-oriented workplace
  • Ability to work on multiple projects concurrently

Level of Independent Decision Making:

  • High level of independent decision making

Apply for the Communications and Strategy Director position now.

The Center for Government Excellence (GovEx) is searching for an Adjunct Performance Management Instructor  for its Executive Leadership Program, a new initiative integrating training and coaching to maximize the data management and use capacity of mayors and their c-suite leadership by building skills and evaluating impact at scale. GovEx seeks a part-time Instructor with subject matter expertise in performance management to develop and deliver high-quality instruction in online, blended, and in-person formats as designed to meet the needs of adult learners in the public sector. The desired candidate will have extensive background and knowledge in performance management that can be drawn upon to create and deliver relevant content for GovEx’s Executive Leadership Program for mayors, their c-suites, and staff.

GovEx is dedicated to teaching data use and management practices and other leading-edge skills to public sector employees.  GovEx develops and maintains a full suite of online, blended, and in-person courses and training programs to grow and deepen capacity among public sector employees at all levels of their organization. The Executive Leadership Program aims to build the skills and capacity of mayors and their c-suites through effective data governance and performance management practices and empower data-driven decision-making across 100 city halls across the US, Canada, and Latin America.

The Adjunct Performance Management Instructor will work collaboratively with internal and external subject matter experts, which includes our Data and Performance Program Manager, our Academic Curriculum Manager, and our curriculum development and design team to develop and deliver facilitated courses and training programs in practice areas related to data and performance management, analytics, community engagement, government innovation, and other topics critical to effective public sector decision making.

GovEx is deeply committed to working with communities that are focused on ending legacies of structural, entrenched racism. The Adjunct Performance Management Instructor must be willing to think about a reimagined city hall and engagement models through the lens of dismantling these legacies

This position reports to the GovEx Data and Performance Program Manager.

Specific Duties & Responsibilities:

  • Develop high quality online, blended, and in-person courses, training programs, and resources to support the GovEx curriculum for the Executive Leadership Program
  • Contribute to the development of educational media products such as webinars, video, and graphics across GovEx
  • Provide subject-matter advise to and collaborate with the Data and Performance Program Manager and Mayoral fellows around performance management
  • Collaborate with team members to effectively use instructional design strategies, web-based resources, and multimedia technologies to improve teaching and learning  for mayors and their c-suites
  • Develop successful working relationships and consult with internal/external subject-matter experts to develop cutting edge content and ensure integrity of the performance management curriculum
  • Serve as a performance management subject matter expert for GovEx learners
  • Support implementation, administration, and evaluation of day-to-day activities of online education programs
  • Coordinate with Monitoring & Evaluation Team to assess survey data and program feedback for continuous improvement of content, delivery, and materials
  • Support the wider team to tailor existing learning materials and content to meet general market as well as specific client/funder needs
  • Stay current with state-of-the-art developments, best practices, and trends in coaching government officials in leading and/or transforming the culture of performance management across city governments
  • Contribute to building a repository for best practices, new trends, and learning objectives relative to data usage by governments
  • Collaborate with the Academic Manager, Curriculum Developer(s), and Content Creator(s) to design performance management focused learning materials appropriate for Mayors and their c-suites
  • Partner with the Deputy Director of GovEx to align materials with other GovEx programs

Minimum Qualifications (Mandatory):

  • Bachelor’s Degree in Instructional Design, Instructional Technology, Education, or related field
  • Two years of progressively responsible experience in course design and development, faculty training, or program/course assessment/evaluation required
  • Additional education may substitute for experience, and additional experience may substitute required education to the extent permitted by the JHU Equivalency Formula

Preferred Qualifications:

  • Graduate Degree
  • Experience facilitating and delivering education or training programs to adult learners and/or non-traditional student populations
  • Experience working with executive leadership in local, state, or federal government
  • A record of strong professional achievements in performance management practice in government settings

Special Knowledge, Skills & Abilities:

  • Experience developing educational programs using the Backwards Design model
  • Proficiency in using learning management systems
  • Proficiency in using G-Suite or similar software
  • An understanding of quantitative and qualitative research methods
  • Familiarity with project management software and applications
  • Familiarity with TalentLMS or other learning management systems
  • Knowledgeable, energetic, and passionate about data and education
  • A commitment to a collegial workplace
  • High level of self-motivation, initiative, and demonstrated success working within a results-oriented and entrepreneurial organization
  • Demonstrated excellent organizational skills and attention to detail
  • Excellent ability to communicate effectively both orally and in writing
  • Ability to review the work of others for accuracy, credibility, and value
  • Experience launching performance management initiatives in the public sector
  • The Adjunct Performance Management Instructor is an energetic, engaged professional with outstanding educational technology and interpersonal skills

Apply for the Adjunct Performance Management Instructor position now.

The Center for Government Excellence (GovEx) is searching for a Curriculum Developer  for its Executive Leadership Program, a new initiative integrating training and coaching to maximize the data management and use capacity of mayors and their c-suite leadership by building skills and evaluating impact at scale. The Curriculum Developer is responsible for research, curation, and development of content and learning experiences for a variety of government and NGO executive leadership. The selected candidate will routinely collaborate with GovExt and internal and external subject matter experts (SMEs) to build the learning experience and plan for a new data curriculum for mayors and their c-suites in 100 cities across the US, Canada, and Latin America.

The Curriculum Developer will develop instructional methods, course materials, and training aids based on new or improved applications in the fields of leadership education and distance learning, expertise from some of the field’s most accomplished practitioners, and non-partisan research to support evidence-based practices in government leading to measurable impact in the city. In addition, the Curriculum Develop will partner with their internal team to ensure all training is responsive to the needs of diverse cities and executive teams.

The selected candidate must possess a proven track record of success in the public sector, have experience navigating an academic environment and designing and delivering curriculum for executive leaders.

The Curriculum Developer is accountable for the design and development of an engaging, relevant, and impactful training model for mayors and their c-suites. This will include the development of core curriculum as well as research and the curation of materials to use for instructional design. All candidates must be systems oriented, and self-motivated, and dedicated to results oriented and data driven learning experiences.

The selected candidate must possess a proven track record of success in the public sector, as well as have experience navigating an academic environment and designing and delivering curriculum for c-suite leaders.

The position reports to the Academic Curriculum  Manager – Executive Leadership Program, working closely with the applied research, training, and technical assistance teams and collaborating with subject-matter experts and staff responsible for technology, monitoring and evaluation, and knowledge management.

Specific Duties & Responsibilities:

  • Developing a core competencies delivery model for the Executive Leadership Program including competencies, outcomes, resources, activities, and assessments.
  • Research developments and trends in the area of e-learning and in-person learning, course development, and presentation and in public sector education.
  • Collaborate with the Monitoring and Evaluation Officer to perform job task analysis and needs assessments results in the form of surveys, focus groups, research, and/or interviews.
  • Recommend ideal learning delivery methods based on task/skill analysis and GovEx’s survey of data practices.
  • Work other curriculum developers, subject matter experts and instructors to create curriculum and update training that improve the usage of data and evidence in city halls across the US, Canada, and Latin America.
  • Interview subject matter experts and conduct primary and background research to assemble a comprehensive curriculum and blended learning experience for government leaders on current best practices in data use and management.
  • Identify best instructional design techniques to ensure learner engagement and maximum learner retention.
  • Develop, design and contribute content.
  • Collect and analyze data, to explain trends, measure effectiveness, and create course work to meaningfully measure outcomes and impact within core competency areas.
  • Monitor and evaluate the progress and success of the executive leadership program’s curriculum according to established goals and outcomes.
  • Identify new opportunities to improve internal academic processes that allow the successful implementation of the Executive Leadership Program
  • Recommend and implement improvements to the program’s approach to training design, delivery and evaluation ensuring compliance with funder standards.
  • Assist with the analysis, planning, organization, technical direction, development, review, and evaluation of learning events.
  • Leverage the Academy’s learning management system (LMS) to gain insights on learner’s needs, as well as administer cohorts and reporting, and assist with troubleshooting LMS issues, including coaching end users.
  • Ensure content accuracy and alignment with current branding guidelines, procedures, and systems.
  • Support implementation, administration, and evaluation of day-to-day activities of the executive education programs.
  • Functions as a part of other work group teams as assigned.
  • Conduct administrative duties, as necessary.

Minimum Qualifications (Mandatory):

  • A Bachelor’s Degree.
  • 3 years experience leading community engagement focused projects in/with governments

Preferred Qualifications:

  • Bachelor’s degree in Instructional Design, Instructional Technology, Education, or related field.
  • Three years of progressively responsible experience in course design and development, faculty or facilitator training, or program/course assessment/evaluation.
  • Experience designing and developing training for government practitioners.
  • Experience as a state or local government practitioner preferably training public sector employees or residents and/or working closely with government data.
  • Experience applying adult learning principles, agile methods, learning technology and program management skills together in the design, development and maintenance of learning solutions.
  • Previous instructor experience.

Special Knowledge, Skills & Abilities:

  • Proficiency in Microsoft Office365, WordPress, and Google Drive.
  • Extensive experience with LMS’s, SCORM and xAPI.
  • Familiarity with statistical software and programming languages such as R, Python, or Stata and SCORM and xAPI.
  • Understanding of quantitative and qualitative research methods.
  • Strong grasp of curriculum development, instructional design, instructional technology, and training adult practitioners.
  • Knowledge of the field of government data and how it is used improve service delivery.
  • Knowledge of best practices in online education and distance education.
  • A record of strong professional achievements in public policy, public administration, or a related field.
  • Experience using and managing e-learning design and development using one or more tools like Talent, Articulate Storyline, Adobe Captivate, Camtasia, Vyond, Go Animate, video/audio production or similar.
  • Ability to understand technical content, communicate well with subject matter experts and translate technical content to non-technical staff.
  • Ability to project manage efficiently, balancing shifting priorities, and performing a range of standard and technical assignments to meet time-critical tasks and resolve recurring problems.
  • Knowledge and ability to perform a range of standard and technical assignments to meet time-critical tasks and resolve recurring problems.
  • Ability to conduct skills gap analysis and evaluation criteria
  • Capacity to work independently in a results-oriented environment; being both flexible and detail-oriented.
  • Ability to establish and maintain effective working relationships with individuals from diverse backgrounds and abilities.
  • Excellent interpersonal, oral, and written communication skills.
  • Exceptional verbal, written communication, and presentation skills.
  • Familiarity with video editing/creation software, basic HTML and Flash programming knowledge.
  • Familiarity with engagement software (PollEv, Nearpod) and collaboration tools (Padlet, Mindmeister).
  • Ability to write clear instructional copy.

Apply for the Curriculum Developer position now.

The Center for Government Excellence (GovEx) is searching for an Adjunct Data Governance Instructor  for its Executive Leadership Program, a new initiative integrating training and coaching to maximize the data management and use capacity of mayors and their c-suite leadership by building skills and evaluating impact at scale. GovEx seeks a part-time Instructor with subject matter expertise in data governance to develop and deliver high-quality instruction in online, blended, and in-person formats as designed to meet the needs of adult learners in the public sector. The desired candidate will have extensive background and knowledge in data governance that can be drawn upon to create and deliver relevant content for GovEx’s Executive Leadership Program for mayors, their c-suites, and staff.

GovEx is dedicated to teaching data use and management practices and other leading edge skills to public sector employees. GovEx develops and maintains a full suite of online, blended, and in-person courses and training programs to grow and deepen capacity among public sector employees at all levels of their organization. The Executive Leadership Program aims to build the skills and capacity of mayors and their c-suites through effective data governance and performance management practices and empower data-driven decision-making across 100 city halls across the US, Canada, and Latin America.

The Adjunct Data Governance Instructor will work collaboratively with internal and external subject matter experts, which includes our Data and Performance Program Manager, our Academic Curriculum Manager, and our curriculum development and design team to develop and deliver facilitated courses and training programs in practice areas related to data and performance management, analytics, community engagement, government innovation, and other topics critical to effective public sector decision making.

GovEx is deeply committed to working with communities that are focused on ending legacies of structural, entrenched racism. The Adjunct Data Governance Instructor must be willing to think about a reimagined city hall and engagement models through the lens of dismantling these legacies.

This position reports to the GovEx Data and Performance Program Manager

Specific Duties & Responsibilities:

  • Develop high quality online, blended, and in-person courses, training programs, and resources to support the GovEx curriculum for the Executive Leadership Program
  • Contribute to the development of educational media products such as webinars, video, and graphics across GovEx
  • Provide subject-matter advise to and collaborate with the Data and Performance Program Manager and Mayoral fellows around data governance
  • Collaborate with team members to effectively use instructional design strategies, web-based resources, and multimedia technologies to improve teaching and learning for mayors and their c-suites
  • Develop successful working relationships and consult with internal/external subject-matter experts to develop cutting edge content and ensure integrity of the data governance curriculum
  • Serve as a data governance subject matter expert for GovEx learners
  • Support implementation, administration, and evaluation of day-to-day activities of online education programs
  • Coordinate with Monitoring & Evaluation Team to assess survey data and program feedback for continuous improvement of content, delivery, and materials
  • Support the wider team to tailor existing learning materials and content to meet general market as well as specific client/funder needs
  • Stay current with state-of-the-art developments, best practices, and trends in coaching government officials in leading and/or transforming the culture of data governance across city governments
  • Contribute to building a repository for best practices, new trends, and learning objectives relative to data usage by governments
  • Collaborate with the Academic Manager, Curriculum Developer(s), and Content Creator(s) to design data governance focused learning materials appropriate for Mayors and their c-suites
  • Partner with the Deputy Director of GovEx to align materials with other GovEx programs
  • The Adjunct Data Governance Instructor is an energetic, engaged professional with outstanding educational technology and interpersonal skills

Minimum Qualifications (Mandatory):

  • Bachelor’s Degree in Instructional Design, Instructional Technology, Education, or related field
  • Two years of progressively responsible experience in course design and development, faculty training, or program/course assessment/evaluation required
  • Advanced degree may substitute for experience to the extent permitted by the JHU equivalency formul

Preferred Qualifications:

  • Graduate Degree
  • Experience facilitating and delivering education or training programs to adult learners and/or non-traditional student populations
  • Experience working with executive leadership in local, state, or federal government
  • A record of strong professional achievements in data governance practice in government settings

Special Knowledge, Skills & Abilities:

  • Experience developing educational programs using the Backwards Design model
  • Proficiency in using learning management systems
  • Proficiency in using G-Suite or similar software
  • An understanding of quantitative and qualitative research methods
  • Familiarity with project management software and applications
  • Familiarity with TalentLMS or other learning management systems
  • Knowledgeable, energetic, and passionate about data and education
  • A commitment to a collegial workplace
  • High level of self-motivation, initiative, and demonstrated success working within a results-oriented and entrepreneurial organization
  • Demonstrated excellent organizational skills and attention to detail
  • Excellent ability to communicate effectively both orally and in writing
  • Ability to review the work of others for accuracy, credibility, and value
  • Experience launching data governance initiatives in the public sector

Apply for the Adjunct Instructor position now.

Open Roles at the Bloomberg Center for Public Innovation

Johns Hopkins University seeks a Civic Engagement Director  (Senior Program Manager) for its soon-to-be-launched center focused on public sector innovation, city transformation, and civic engagement. The new center will become a globally recognized organization focused on advancing the art and science of public sector innovation, especially among local governments. Specifically, the center will advance research, engage students, and support local governments around organizational, program, and policy innovation.

Working closely with the inaugural Executive Director and other senior leadership, the Civic Engagement Director will play a critical role in developing the center, designing and delivering programs, and building a team to increase the legitimacy and impact of local government innovation with a special emphasis on the ways in which residents contribute to the design, development, and delivery of new services and policy approaches. The Civic Engagement Director will work in close collaboration with Bloomberg Philanthropies, which has been a pioneer in supporting creativity with city halls for the past decade and is providing the initial funding for the new center.

The Civic Engagement Director will build and oversee a team dedicated to improving connections between residents and government using cutting edge methods to tackle pressing challenges in communities around the globe. They will work collaboratively with the leadership and staff across the new center to develop and deliver innovative, community-engaged approaches to public sector problem solving.

The Civic Engagement Director must have a forward-thinking mindset and the vision to deliver impactful programs that benefit residents, both expanding on the legacy of existing initiatives (such as Cities of Service) and designing new ones. Our ideal candidate will demonstrate a strong point of view on the opportunity to reimagine the role and opportunities of local governments, what it means to create meaningful civic engagement, and the capacity for transformational resident-driven innovation.

The new center will be committed to addressing structural and entrenched racism and recognizing the public sector’s role in perpetuating these legacies over time. We are looking for a leader committed to dismantling systemic racism and a person who recognizes the power of community-led initiatives and grassroots efforts to build stronger communities.

Specific Duties & Responsibilities:

  • In partnership with center leadership and funders, developing a strategy for civic engagement and resident-driven innovation programming that helps build the field of public sector innovation, including establishing clear goals and measuring progress towards those goals
  • Overseeing the delivery of multiple civic engagement initiatives and programs in cities around the world
  • Supporting the University’s role in promoting interdisciplinary collaborations with a range of partners and stakeholders to advance research, policy, and practice, with a focus on how resident-driven innovation leads to equitable and sustainable growth in cities
  • Establishing the center as an international thought leader for resident-driven innovation and civic engagement
  • Managing and appropriately growing a team of community engagement subject matter experts who each oversee a diverse portfolio of programs and cities supporting work
  • Onboarding and providing regular training to staff in best practices and delivery methods
  • Overseeing the development of materials presenting civic engagement trends and results seen in cities
  • Identifying, developing, and documenting best practices in the field of civic engagement and resident-driven innovation, ensuring these practices are shared and adopted
  • Overseeing the work of the center’s civic engagement staff and partner organizations that deliver technical assistance, ensuring engagements meet targeted goals and are delivered on budget
  • With the support of the Monitoring & Evaluation team, creating strong baselines to map partner progress, including key metrics associated with the targeted service, as well as qualitative data gathered from user journeys and interviews
  • Building and maintaining strong relationships with city leaders, elected officials, community stakeholders, and other critical partners
  • Representing the center to external stakeholders including governments, philanthropy, nonprofit organizations, community partners, and academic and public sector leaders
  • Demonstrating progress in a compelling way, in cooperation with the center’s communications team
  • Other duties as assigned

Minimum Qualifications (Mandatory):

  • Master’s degree in related field
  • At least five years’ experience in the field of civic engagement or government innovation
  • Experience managing diverse teams
  • Additional education may substitute for experience, and additional experience may substitute required education to the extent permitted by the JHU Equivalency Formula

Preferred Qualifications:

  • Master’s degree in public policy related field or equivalent
  • Understanding of government, including experience working with cities, states, or national agencies
  • Government transformation and program delivery experience, changing how government works to serve residents and delivering results-oriented programs, from design to implementation to storytelling and impact measurement
  • Diplomatic and customer service orientation to liaise with the highest levels of government and successfully achieve common goals in cities—maximizing the impact of programs, pushing for new innovation methodologies that may be unfamiliar, and collaboratively clearing roadblocks
  • Interest in forging relationships between cities and growing a worldwide network of government innovation practitioners
  • Strong communications skills to serve as a persuasive representative for programs with cities and partner organizations, and at public forums; as well as with community partners and stakeholders
  • Ability to capture findings from user research, partners and clients, and the ideation process to create a bank of best practices and ideas and promote them to a network for widespread adoption, as applicable
  • Community development or human-centered design or responsive design experience in a government environment

Level of Independent Decision Making:

  • High level of independent decision making

Supervisory Responsibility:

  • Sr. Research Data Analyst (2) (WT Sr. Advisor)
  • Research Program Coordinator (1)

Apply for the Civic Engagement Director position now.

Johns Hopkins University seeks a Director, Strategy & Operations – BCPI  (Sr. Program Manager) for the Executive Director of its soon-to-be-launched Bloomberg Center for Public Innovation focused on public sector innovation, city transformation, and civic engagement. The new center will become a globally recognized organization focused on advancing the art and science of public sector innovation, especially among local governments. Specifically, the center will advance research, engage students, and support local governments around organizational, program, and policy innovation.

Working closely with the center’s Executive Director, the Director Strategy & Operations will act as a chief of staff and play a critical role in supporting the Executive Director in developing the center, building the leadership team, communicating priorities to staff, project managing major initiatives, and serving as a broker between the center and the university, external partners, and funders to support the center’s strategic goals. This role will work in close collaboration with Bloomberg Philanthropies to report on the center’s progress and deliverables. Bloomberg Philanthropies has been a pioneer in supporting innovation within city halls and is providing the initial funding for the new center.

This position will support the Executive Director in building and overseeing priorities across the center’s functional program areas and will assist with project integration across its innovation, civic engagement, and academic domains. The selected candidate will help translate the center’s policy objectives into its research agenda and will serve as a liaison between the programmatic areas and the research portfolio more generally. This role will also support the Executive Director in overseeing the administrative and operational needs of the center and will liaise with the university’s back-office departments to address issues involving IT, human resources, operations, communications and development, and other administrative functions.

The Director Strategy & Operations will represent the Executive Director at meetings and external events and must have the professional acumen and forward-thinking mindset to advance the center’s strategic priorities The selected candidate will expand on the legacy of existing initiatives (such as Cities of Service) and support in the design of new ones. The ideal candidate will demonstrate a strong point of view on the opportunity to reimagine the role and opportunities of local governments, what it means to create meaningful civic engagement, and the capacity for transformational resident-driven innovation.

The new center is committed to addressing structural and entrenched racism and recognizing the public sector’s role in perpetuating these legacies over time. We are looking for a leader committed to dismantling systemic racism and an individual who recognizes the power of community-led initiatives and grassroots efforts to build stronger communities.

Specific Duties & Responsibilities:

  • Supporting the Executive Director in achieving target goals and priorities by serving as a strategic partner and implementation leader
  • Providing operational leadership to the Executive Director to accomplish the center’s goals, including prioritization of activities, workflow, communications, and processes
  • Liaising between the operations team at the newly formed center and the university, especially on IT and HR matters
  • Ensuring the prioritization of activities and scheduling for the Executive Director by streamlining workflows and communications; ensuring the Executive Director’s time is being used as effectively as possible
  • Working with the Executive Director to set strategic priorities to provide insight on identifying areas where to direct focus, as well as, metrics for success
  • For key meetings that the Executive Director leads, managing the meeting agenda, supporting the facilitation of discussion during the meeting itself, and driving next steps
  • Working closely with the Communications team to identify and prepare the Executive Director for external communications (e.g., speaking engagements, press interviews)
  • Accompanying the Executive Director to meetings and events, with both internal and external stakeholders. Representing the Executive Director in her absence, when appropriate/necessary
  • Standing-in on behalf of the Executive Director when appropriate (e.g., responding to time-sensitive matters, serving as a representative at meetings)
  • Building and maintaining strong relationships with city leaders, elected officials, community stakeholders, foundation partners, and other critical external partners
  • Promoting an inclusive and equitable environment for all staff
  • Leading with integrity and maintaining the highest standards of confidentiality

Minimum Qualifications (Mandatory):

  • Master’s Degree in Public Policy, Public Administration, or related field or equivalent experience
  • At least five years’ experience in the field of civic engagement, government innovation, or a related field, with at least three years managing staff
  • Experience managing diverse teams
  • Additional education may substitute for experience, and additional experience may substitute required education to the extent permitted by the JHU Equivalency Formula

Preferred Qualifications:

  • Understanding of government, including experience working with cities, states, or national agencies
  • Government transformation and program delivery experience, changing how government works to serve residents and delivering results-oriented programs, from design to implementation to storytelling and impact measurement
  • Diplomatic and customer service orientation to liaise with the highest levels of government and successfully achieve common goals in cities—maximizing the impact of programs, pushing for new innovation methodologies that may be unfamiliar, and collaboratively clearing roadblocks
  • Strong communications skills to serve as a persuasive representative for programs with cities and partner organizations, and at public forums, as well as with community partners and stakeholders
  • Strategic project management skills including experience with managing teams
  • Policy experience to support the work of the Executive Director and to help ensure that the work of the new center is aligned with the needs and priorities of cities

Level of Independent Decision Making:

  • High level of independent decision making

Apply for the Strategy & Operations Director position now.

Johns Hopkins University Centers for Civic Impact is hiring a Product Manager to support the development of strategy, communications, and vision for its newly launched Bloomberg Cities Network. The Product Manager will serve critical strategic functions on the team responsible for the development of the Network — determining how the website and its online communities are grown and clearly communicating its objectives and plans to a diverse set of stakeholders both inside and outside the University.

Our selected candidate must have a proven track record of keeping numerous, rapidly changing projects and people working toward a common organizational goal and be proficient in balancing the needs of multiple audiences. We are seeking a Product Manager with expert communication skills who is able to gather and solicit feedback with expertise in interpersonal relationships, active listening, and empathy.

The Product Manager is a strong collaborator who helps define the vision for the Network, sets goals, and drives meaningful impact. Our ideal candidate can quickly become a point of contact for the site, who will prioritize its continuously evolving demand, favoring simple solutions whenever they are available.

This position reports to the Director of Communications.

Specific Duties & Responsibilities

Collaboration & Coordination (40%)

  • Collaborate and coordinate with a diverse group of stakeholders, including various Johns Hopkins centers, other university and NGO partners, and crucially, Bloomberg Philanthropies
  • Engage closely and routinely with the internal technology team and external tech vendors to help determine the best technical implementation/design while balancing time-to-market needs
  • Partner with cross-functional teams and external partners to design, build, launch, and market functionality, capabilities, and content
  • Define and proactively monitor key performance metrics to support and inform product decisions and clearly communicate these to stakeholders
  • Engage in active problem solving with the communications, technology, and monitoring teams to determine trends and root causes
  • Collaborate with technical, knowledge management, analytical, editorial/communications, and administrative teams to ensure the timely and accurate development of the Bloomberg Cities Network and its materials
  • Provide analysis and background which provides high-level decision makers of potential product tradeoff decisions taking into consideration business opportunities, user experience, press demands, level of effort for internal teams and vendors, and the complexity of these solutions
  • Partner with organizations to promote the adoption of the Bloomberg Cities Network as a source of best practices and cutting edge research

Strategic Planning (30%)

  • Manage a product roadmap that may include defining user personas and journeys maps, in an agile, iterative fashion
  • Define product requirements that result in the successful execution of Network initiatives
  • Support the scoping and definition of new editorial content, resources, visualizations, analysis, and other products based on user needs and the availability of reliable data, prevailing research, relevance to the public, and use cases
  • Participate in planning sessions with website development, technical, and data science teams
  • Identify opportunities to improve the product and manage KPIs

Marketing (20%)

  • Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making

Other duties (10%)

  • Understand the availability of data and research necessary to power editorial content and visualizations for the site
  • Additional duties as assigned

Minimum Qualifications

  • Bachelor’s degree in related field.
  • Five years related experience                                                                                               

Preferred Qualifications

  • Bachelor’s  or Master’s degree in communications, business, or related field
  • At least four years experience in product management, including oversite of complex network website with evolving online communities
  • At least six years progressive management experience.
  • Experience managing cross-functionally with engineering, design, and project management counterparts to deliver high quality products

Special Knowledge, Skills, and Abilities

  • Strategic approach to problem resolution
  • Ability to develop and communicate a sound plan
  • Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external stakeholders
  • Strong analytical and quantitative skills, including the ability to use data to back up recommendations and drive action
  • Ability to be decisive in ambiguous situations
  • Resilient, collaborative, flexible, innovative
  • A creative, process-driven thinker
  • Excellent organizational, communication, and interpersonal skills
  • Knowledge and ability to perform a range of standard and technical assignments to meet time-critical tasks and resolve recurring problems
  • Commitment to a collegial workplace
  • Capacity to work independently in a results-oriented environment; being both flexible and detail-oriented
  • Ability to establish and maintain effective working relationships with individuals from diverse backgrounds and abilities

Special Knowledge, Skills, and Abilities

Level of Independent Decision Making: high level of independent decision making

Supervisory responsibility:

Existing Staff (2)

  • Senior Writer WT Content Manager
  • Sr. Research Program Coordinator WT Bloomberg Cities Hub Program Coordinator

Apply for the Product Manager position now.

About Cities of Service 

Cities of Service helps mayors build stronger cities by changing the way local government and residents work together. We help our coalition cities tap into resident insights, skills, and service to identify and solve critical public problems. Founded in 2009 by New York City Mayor Michael R. Bloomberg, Cities of Service supports a coalition of more than 280 cities, representing more than 84 million people across the Americas and Europe. Now situated at Johns Hopkins University, you can learn more about Cities of Service at citiesofservice.jhu.edu and by following us on Twitter @citiesofservice

Since its founding, Cities of Service has helped cities implement change through the use of its Impact Volunteering strategy. This signature strategy engages resident volunteers to identify and solve pressing public problems alongside municipal government. It is a participatory process in which residents and city officials develop a shared vision, set short- and long-term goals for their community, and then work together to achieve those goals. As partners, they communicate throughout the process and reflect on their work – discussing and evaluating what they have done and holding themselves accountable for results.

About Love Your Block 

The Cities of Service Love Your Block program brings city leaders and residents together to build stronger neighborhoods, one block at a time. Typically, cities implementing Love Your Block invite community groups to identify priority projects and award mini-grants to support neighborhood-driven solutions that the community can implement. From turning vacant lots into community gardens to helping elderly neighbors with home repairs to avoid fines and safely age in place, resident volunteers are “loving their blocks” and making them, and their cities, better places to live. 

The benefits of Love Your Block go well beyond physical improvements. A 2021 Urban Institute study found that social networks sparked by deep resident-to-city-hall engagement can instigate neighborhood-level improvements in addition to larger, sustainable improvements to municipal practices and policies. Love Your Block activates and builds social networks between residents, their neighbors, and city hall. This resident-to-city hall engagement can lead to collective efficacy that is often bidirectional: city officials can leverage neighborhood social capital in service of mayoral goals and residents can leverage greater responsiveness from officials to address their needs and priorities. In other words, Love Your Block is a starting point for cities to more meaningfully engage their residents and improve communities in holistic and sustainable ways.

Cities of Service is seeking to fill 12 AmeriCorps VISTA member positions to support the Love Your Block program in the following eight cities:

One VISTA position available:

  • Albany, New York 
  • Nashua, New Hampshire 
  • Shawnee, Oklahoma 
  • White Plains, New York 

Two VISTA positions available: 

  • Erie, Pennsylvania
  • El Paso, Texas
  • Jackson, Tennessee 
  • Salt Lake City, Utah

Responsibilities include: 

  • Create Love Your Block mini-grant application and timeline for potential grantees 
  • Work with the Love Your Block team to develop an orientation and training program for mini-grant recipients 
  • Conduct mini-grant application information sessions and other outreach in neighborhoods of focus
  • Develop an outreach plan to effectively engage with diverse community members and promote the program and mini-grant opportunity to potential grantees 
  • Cultivate and maintain partnerships among stakeholders such as community organizations, city agencies, nonprofit organizations, neighborhood associations, and block groups
  • Review and coordinate service requests from grantees with internal departments 
  • Draft press releases pertaining to program activities 
  • Design program flyers and brochures 
  • Develop Love Your Block handbook for grantees 
  • Work with neighborhoods to recruit volunteers for the Love Your Block Program 
  • Create and maintain a database of Love Your Block projects and partners
  • Assist in managing mini-grant recipient and partner relationships 
  • Build social media presence for the city’s Love Your Block program 
  • Write stories about the impact of the Love Your Block projects 
  • Collect project metrics from grantees 
  • Ensure that before-and-after photos are taken of each mini-grant project site as well as photos of volunteer work days 
  • Help secure funding to sustain and expand Love Your Block 
  • Other duties as assigned

To learn about what some of our previous AmeriCorps VISTA members have learned during their year of service and what they are doing now, check out some of our AmeriCorps VISTA member profiles on the Cities of Service website.

Duration and Compensation

This is a one-year, full-time AmeriCorps VISTA commitment commencing on November 8, 2021. A living stipend is provided and an additional end-of-service award is provided contingent on successful completion of the service year. Relocation assistance is provided if needed.

Qualifications

  • Associate degree or higher preferred. Applicants without a college degree are encouraged to apply if they have 5 years or more of related work experience
  • Certifications in community engagement considered 
  • Experience working in public or non-profit sector preferred
  • Experience working in community engagement preferred (more specifically, we’re interested in candidates with experience in communications, conducting community outreach, and facilitating training sessions) 

To Apply

  • To apply for this position in one of the eight cities, please visit https://my.americorps.gov/;
  • Click “Search Listings” (located under the login information);
  • Select “AmeriCorps VISTA” for Program Type; 
  • Then search for “Love Your Block” under Program Name.

About Cities of Service 

Cities of Service helps mayors build stronger cities by changing the way local government and residents work together. We help our coalition cities tap into resident insights, skills, and service to identify and solve critical public problems. Founded in 2009 by New York City Mayor Michael R. Bloomberg, Cities of Service supports a coalition of more than 280 cities, representing more than 84 million people across the Americas and Europe. Now situated at Johns Hopkins University, you can learn more about Cities of Service at citiesofservice.jhu.edu and by following us on Twitter @citiesofservice

Since its founding, Cities of Service has helped cities implement change through the use of its Impact Volunteering strategy. This signature strategy engages resident volunteers to identify and solve pressing public problems alongside municipal government. It is a participatory process in which residents and city officials develop a shared vision, set short- and long-term goals for their community, and then work together to achieve those goals. As partners, they communicate throughout the process and reflect on their work – discussing and evaluating what they have done and holding themselves accountable for results.

About Love Your Block 

The Cities of Service Love Your Block program brings city leaders and residents together to build stronger neighborhoods, one block at a time. Typically, cities implementing Love Your Block invite community groups to identify priority projects and award mini-grants to support neighborhood-driven solutions that the community can implement. From turning vacant lots into community gardens to helping elderly neighbors with home repairs to avoid fines and safely age in place, resident volunteers are “loving their blocks” and making them, and their cities, better places to live. 

The benefits of Love Your Block go well beyond physical improvements. A 2021 Urban Institute study found that social networks sparked by deep resident-to-city-hall engagement can instigate neighborhood-level improvements in addition to larger, sustainable improvements to municipal practices and policies. Love Your Block activates and builds social networks between residents, their neighbors, and city hall. This resident-to-city hall engagement can lead to collective efficacy that is often bidirectional: city officials can leverage neighborhood social capital in service of mayoral goals and residents can leverage greater responsiveness from officials to address their needs and priorities. In other words, Love Your Block is a starting point for cities to more meaningfully engage their residents and improve their communities in holistic and sustainable ways.

Position Overview: Cities of Service is seeking an AmeriCorps VISTA Leader to be based out of the Johns Hopkins University, Center for Public Innovation office in Baltimore, Maryland. The VISTA Leader will offer coaching, professional development and technical assistance to a cohort of 12 AmeriCorps VISTA members located in eight cities around the country and will report to a Senior Advisor. 

VISTA Leader responsibilities include:

  • Conduct regular check-in calls with each VISTA member
  • Participate in check-in calls with Love Your Block program leads in grantee cities
  • Foster a community of practice among VISTA members and Love Your Block Fellows by hosting webinars, developing resources, and facilitating group calls
  • Provide project management support around metrics and photo collection, reporting, and planning to grantee cities
  • Manage VISTA administrative record keeping, including paid time off, monthly reports, call notes, and other items as needed
  • Ensure that VISTA members collect and document project metrics and photos from mini-grant projects 
  • Share VISTA members’ and Fellows’ work with a broader audience through a monthly newsletter, written reports, and other mediums
  • Provide tools, techniques, and guidance to enhance project stability and sustainability
  • Support recruitment and orientation of highly qualified VISTAs as needed
  • Make recommendations to improve the existing Love Your Block program systems and processes

The Love Your Block AmeriCorps VISTA Leader’s term of service begins on November 8, 2021. The VISTA Leader will support one to two AmeriCorps VISTAs in each of the following cities:

  • Albany, New York
  • Erie, Pennsylvania
  • El Paso, Texas
  • Jackson, Tennessee
  • Nashua, New Hampshire
  • Salt Lake City, Utah
  • Shawnee, Oklahoma
  • White Plains, New York

To learn about what some of our previous AmeriCorps VISTA Leaders and members have learned and what they’re doing now, check out some of our AmeriCorps VISTA member profiles on the Cities of Service website.

Duration and Compensation

This is a one-year, full-time AmeriCorps VISTA commitment commencing on November 8, 2021. A living stipend is provided and an additional end-of-service award is provided contingent on successful completion of the service year. Relocation assistance is provided if needed.

Qualifications

  • Must have completed at least 1 year of full-time service prior (AmeriCorps or Peace Corps)
  • Associate degree or higher preferred. Applicants without a college degree are encouraged to apply if they have 5 years or more of related work experience
  • Experience working in community engagement preferred (more specifically, we’re interested in candidates with experience in communications, conducting community outreach, and facilitating training sessions) 

To Apply

  • To apply for this position in one of the eight cities, please visit https://my.americorps.gov/; 
  • Click “Search Listings” (located under the login information); 
  • Select “AmeriCorps VISTA Leaders” for Program Type; 
  • Then search for “Love Your Block” under Program Name.