Johns Hopkins University’s Centers for Civic Impact is committed to working with communities that are focused on ending legacies of structural, entrenched racism and oppression.

Johns Hopkins University seeks an Innovation Program Director for its soon-to-be-launched center focused on public sector innovation, city transformation, and civic engagement. The new center will become a globally recognized organization focused on advancing the art and science of public sector innovation, especially among local governments. Specifically, the center will advance research, engage students, and support local governments around organizational, program, and policy innovation.

Working closely with the inaugural Executive Director and other senior leadership, the Innovation Program Director will play a critical role in developing the center, designing and delivering programs, and building a team to increase the legitimacy and impact of local government innovation with a special emphasis on the ways in which residents contribute to the design, development, and delivery of new services and policy approaches. The Innovation Program Director will work in close collaboration with Bloomberg Philanthropies, which has been a pioneer in supporting creativity with city halls for the past decade and is providing the initial funding for the new center.

Under the direction of the Innovation Program Director, the Center will deliver technical assistance and training to city hall teams, to help them engage residents more effectively, design creative initiatives to tackle urban challenges, and apply approaches such as human-centered design, crowdsourcing, and behavioral science to deliver better results for residents. The selected candidate must have expertise in public sector innovation and experience leading teams or organizations; an understanding of local government; exceptional leadership skills; comfort liaising with the highest levels of city government; and a deep commitment to impact and measurement.

The Innovation Program Director must have a forward-thinking mindset and the vision to lead innovation strategy and deliver impactful programs that benefit city residents, both expanding on the legacy of existing initiatives and designing new ones. Our ideal candidate will demonstrate a strong point of view on the opportunity to reimagine the role and opportunities of local governments, what it means to create meaningful civic engagement, and the capacity for transformational resident-driven innovation.

The new center is committed to addressing structural and entrenched racism and recognizes the public sector’s role in perpetuating these legacies over time and addressing them today. We are looking for a leader committed to dismantling structural and entrenched racism and addressing these issues, both as they build a new organization and advance this work in communities.

This position reports to the Executive Director.

Specific Duties/Responsibilities:

  • In partnership with Center leadership and funders, developing a strategy for innovation programming that helps build the field of public sector innovation, including establishing clear goals and measuring progress towards those goals
  • Overseeing the delivery of multiple innovation programs in cities around the world in coordination with staff, partner organizations, and philanthropic funders
  • Establishing the Center as an international thought leader for government innovation
  • Overseeing the development of materials presenting innovation trends and results seen in cities
  • Developing and documenting best practices in the field of government innovation, ensuring local governments can learn from one another
  • Building a world-class team to deliver innovation programming, and providing regular professional development on best practices and delivery methods
  • Overseeing the work of center staff and partner organizations delivering technical assistance, ensuring engagements meet targeted goals and are delivered on budget
  • Building and maintaining strong relationships with city leaders, elected officials, and critical stakeholders
  • Representing the center to external stakeholders including governments, philanthropy, nonprofit organizations, and academic and public sector leaders
  • Other duties as assigned

Minimum Qualifications (mandatory):

  • Master’s degree in public policy or related field
  • At least five years’ experience in the field of government innovation
  • Experience managing diverse teams
  • Additional education may substitute for experience, and additional experience may substitute required education to the extent permitted by the JHU Equivalency Formula

Preferred Qualifications:

  • City hall experience or other experience working with cities
  • Government transformation and program delivery experience, changing how government works to serve residents and delivering results-oriented programs, from design to implementation to storytelling and impact measurement
  • Diplomatic and customer service orientation to liaise with the highest levels of government and successfully achieve common goals in cities—maximizing the impact of programs, pushing for new innovation methodologies that may be unfamiliar, and collaboratively clearing roadblocks
  • Interest in forging relationships between cities and growing a worldwide network of government innovation practitioners
  • Strong communications skills to serve as a persuasive representative for programs with cities and partner organizations and at public forums
  • A record of strong professional achievements in public policy, public administration, or a related field
  • Proven ability to develop, manage, and thrive in relationships with public sector executives and senior staffers
  • Seasoned personnel skills to manage a team of mid-level professionals
  • Ability to work in and lead teams in a result-driven workplace
  • Extensive familiarity with government, nonprofit, and philanthropic stakeholders
  • Understanding of and ability to communicate stories about the impact of innovation on the public sector

Special knowledge, skills, and abilities: 

  • Experience with Microsoft Office, G Suite, and project management applications
  • Familiarity with learning management systems
  • Experience using project management and collaboration software such as Asana and Slack
  • Demonstrated effectiveness in coordinating with subject matter experts
  • Understanding of qualitative and quantitative research methods
  • Excellent oral, written, communications, and research skills
  • Commitment to a collegial workplace
  • Capacity to work independently and in a results-oriented workplace
  • Ability to work on multiple projects concurrently

Level of Independent Decision Making:

  • High level of independent decision making

Apply for the Innovation Program Director position now.

Johns Hopkins University seeks a Communications Director for its soon-to-be-launched center focused on public sector innovation, city transformation, and civic engagement. The new center will become a globally recognized organization focused on advancing the art and science of public sector innovation, especially among local governments. The center will work to increase the legitimacy and impact of local government innovation with a special emphasis on the ways in which residents contribute to the design, development, and delivery of new services and policy approaches.

Working closely with the inaugural Executive Director, the Communications Director will play a senior leadership role at the center and direct an expansive communications effort. This includes forging a long-term communications strategy and supervising the work of a large communications team, which will operate an online hub for news and best practices related to government innovation for cities, elevate the work of the center and grantees in media, produce videos and infographics, provide communications assistance to city grantees, and share timely stories of impact within our community. The Communications Director will also work in close collaboration with Bloomberg Philanthropies, which has been a pioneer in supporting creativity with city halls for the past decade and is providing the initial funding for the new center.

 

The new center is committed to addressing structural and entrenched racism and recognizes the public sector’s role in perpetuating these legacies over time and addressing them today. We are looking for a leader committed to dismantling structural and entrenched racism and addressing these issues, both as they build a new organization and advance this work in communities.

 

This position reports to the Executive Director.

 

Specific Duties/Responsibilities:

  • Active participation in the development of the center’s vision and strategy for driving public sector innovation and civic engagement in the US and abroad
  • Creation of a long-term, integrated communications strategy that hones and elevates the center’s external voice as a preeminent and recognized authority on matters of civic innovation and gains independent validation for the center’s work
  • Elevation of center staff and program participants as subject matter experts, positioning them to make impactful contributions to civic discourse
  • Management of an editorial calendar spotlighting the work of programs, center experts, and grantees
  • Directing the production of content for public dissemination, including videos, infographics, case studies, and news-style stories featuring grantee work and trends for civic innovation practitioners and the broader public
  • Management of a new online hub for innovators aimed at building interest and commitment of local government officials to use data, innovation, and best practices in their efforts
  • Overseeing the collection, refinement, and distribution of finger-on-the-pulse stories of impact from grantees for internal audiences, consolidating program information into succinct, timely email updates and reports
  • Overseeing the management of events for civic innovation practitioners to make connections, exchange ideas, learn new skills, and spotlight the work of grantees; and
  • Close coordination with Bloomberg Philanthropies’ communications team and external partners

Minimum Qualifications (mandatory):

  • Bachelor’s degree in related field.
  • Five years related experience.
  • Advanced degree may substitute for required experience, to the extent permitted by the JHU equivalency formula.

 

Preferred qualifications:
At least 10 years of progressively responsible experience in developing and executing multi-faceted communications efforts

  • A successful record of envisioning, developing, and implementing an effective and comprehensive long-term communications strategy with multiple partners
  • Understanding of how city hall works and how communications can serve as a tool to advance programmatic goals
  • Experience building the infrastructure for successful communications efforts in the context of programs with multiple partners and operating in multiple locations, from the collection of stories in the field to their prioritization and refinement among program partners to their dissemination to external audiences
  • Demonstrated ability to proactively craft substantive and cohesive messages based on an institution’s strategic goals and mission and history; communicate messages successfully with key audiences; and adapt and adjust messages as appropriate over time
  • Ability to inspire excitement about the power of communications and translate complex communications concepts for programmatic staff and partners
  • Ability to write and edit quickly and clearly for both general and academic audiences, across the full range of communications products
  • Experience managing a large team of communications professionals as well as coordinating with external communications partners (e.g., PR firms, content creators)
  • Success in elevating the profile of institutions, organizational leaders, and subject matter experts
  • Eagerness and ability to engage diverse constituencies, build professional relationships, and command the respect of colleagues and University leadership
  • A record of professional achievements in public policy, public administration, or a related field is preferred
  • Proven ability to develop, manage, and thrive in relationships with public sector executives and senior staffers
  • Seasoned personnel skills to manage a team of mid-level professionals
  • Ability to work in and lead teams in a result-driven workplace
  • Familiarity with government, nonprofit, and philanthropic stakeholders

Special knowledge, skills, and abilities: 

  • Experience with Microsoft Office, G Suite, and project management applications
  • Familiarity with learning management systems
  • Experience using project management and collaboration software such as Asana and Slack
  • Demonstrated effectiveness in coordinating with subject matter experts
  • Understanding of qualitative and quantitative research methods
  • Excellent oral, written, communications, and research skills
  • Commitment to a collegial workplace
  • Capacity to work independently and in a results-oriented workplace
  • Ability to work on multiple projects concurrently
  • High level of independent decision making

Supervisory responsibility (indicate the number and type of persons supervised by incumbent):

  • Current staff to be supervised by incumbent (3)

Apply for the Communications Director position now.

Johns Hopkins University seeks a Digital Director for its soon-to-be-launched center focused on public sector innovation, government transformation, and civic engagement. The new center will become a globally recognized organization focused on advancing the art and science of public sector innovation, especially among local governments. Specifically, the center will conduct research, engage students, and support local governments around organizational, program, and policy innovation.

Working closely with the inaugural Executive Director and other senior leadership, the Digital Director will play a critical role in developing the center’s programs and thought leadership related to digital transformation within the public sector. There are substantial opportunities to leverage existing international efforts in new directions based on the most pressing needs of cities, as well as at the state and national levels. An area of emphasis for current programming is using human-centered design and digital best practices to transform analog or limited digital platforms into useful, seamless digital services that improve access and outcomes for residents. The Digital Director will work in close collaboration with Bloomberg Philanthropies, which has been a pioneer in supporting creativity within city halls for the past decade and is providing the initial funding for the new center.

Under the direction of the Digital Director and with the support of partner organizations, the center will deliver technical assistance and training to government teams to help them create and implement effective digital strategies and services. The Digital Director must have a forward-thinking mindset, with the vision to develop and lead strategy, and the ability to deliver impactful programs that benefit people, including those who have the least access to digital technologies. Our ideal candidate will demonstrate a strong point of view on the opportunity to reimagine how governments leverage digital innovation to transform service delivery to residents.

The new center is committed to addressing structural and entrenched racism and recognizes the public sector’s role in perpetuating these legacies. We are looking to assemble a team committed to dismantling structural and entrenched racism and addressing these issues as we advance this work in communities.

Specific Duties/Responsibilities:

  • Developing a strategy for digital services programming that helps build the field of public sector innovation, including establishing clear goals and measuring progress towards them
  • Overseeing the work of center’s digital team and partner organizations delivering technical assistance, ensuring engagements meet targeted goals and are delivered on budget
  • Building and maintaining strong relationships with government leaders, elected officials, and critical stakeholders
  • Overseeing the delivery of multiple digital programs in governments around the world
  • Establishing the center as an international thought leader for public sector digital strategy and services
  • Providing regular professional development on best practices and delivery methods to center staff
  • Representing the center to external stakeholders including governments, philanthropy, nonprofit organizations, and academic and public sector leaders
  • With the support of the Monitoring & Evaluation team, creating strong baselines to map partner progress, including key metrics associated with the targeted service, as well as qualitative data gathered from user journeys and interviews
  • Demonstrating progress in a compelling way, in cooperation with the center’s Communications team
  • Other duties as assigned

Minimum Qualifications (mandatory):

  • Master’s degree in public policy or related field
  • At least five years’ experience in the field of digital transformation or government innovation
  • Experience managing diverse teams
  • Additional education may substitute for experience, and additional experience may substitute required education to the extent permitted by the JHU Equivalency Formula

Preferred Qualifications:

  • Expertise in digital transformation initiatives, with a record of successful program delivery and thought leadership
  • Understanding of government, including experience working with cities, states, or national agencies
  • Diplomatic and customer service orientation to liaise with the highest levels of government and successfully achieve common goals—maximizing the impact of programs, pushing for new approaches that may be unfamiliar, and collaboratively clearing roadblocks
  • Interest in forging relationships between cities and growing a worldwide network of government innovation practitioners
  • Strong communications skills to serve as a persuasive representative for programs with cities and partner organizations and at public forums
  • Ability to capture findings from user research, partners and clients, as well as the ideation process to create a bank of best practices and ideas and promote them to a network for widespread adoption, as applicable

Special knowledge, skills, and abilities: 

  • Experience with Microsoft Office, G Suite, and project management applications
  • Familiarity with learning management systems
  • Experience using project management and collaboration software such as Asana and Slack
  • Demonstrated effectiveness in coordinating with subject matter experts
  • Understanding of qualitative and quantitative research methods
  • Excellent oral, written, communications, and research skills
  • Commitment to a collegial workplace
  • Capacity to work independently and in a results-oriented workplace
  • Ability to work on multiple projects concurrently
  • Level of Independent Decision Making: high level of independent decision making

Supervisory responsibility: 

  • Staff we anticipate hiring (4)
  • Sr. Research Data Analyst (2) (WT Sr. Advisor)
  • Sr. Research Program Coordinator (2)

Apply for the Director position now.

As part of its expanding Tools & Technology team, the Johns Hopkins Centers for Civic Impact seek a frontend web developer. The frontend developer will collaborate with all parts of the Centers to improve the UX/UI of our online tools.. Among other tasks, the chosen candidate will create an intuitive user journey through the Centers’ internal website, GovEx Works, which is used for project management, knowledge management, reporting, and more. Successful candidates will be creative thinkers and problem solvers; able to work independently in a results-oriented environment; and committed to a collegial work environment. This position reports to the Chief Technology Officer and will play a substantial role in the user experience of our clients, funders, and colleagues.

Civic Impact is committed to working with communities that are focused on ending legacies of structural, entrenched racism and oppression. The frontend developer must be willing to think about reimagined government, knowledge, and engagement models through the lens of dismantling these legacies.

Specific Duties & Responsibilities

  • Leading the design and creation of accessible, responsive, and professional user interfaces for our tools, dashboards, and digital resources
  • Collecting, translating, and advocating for end user needs and experiences
  • Creating quality mockups and wireframes for a variety of digital communications, resources, and other materials
  • Enhancing reports and analyses with interesting visualizations to effectively communicate conclusions
  • Ensuring high quality graphic standards and brand consistency
  • Supporting users by developing documentation and assistance tools, as well as conducting remote trainings when necessary
  • Researching and evaluating new and emerging web technologies for deployment in web development efforts
  • May perform other duties as assigned
     

Minimum Qualifications

  • Bachelor’s degree in Interactive Arts, Graphic Design, Computer Science, Engineering, or equivalent
  • Four years of full-time related work experience
  • Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula:JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for required education on the same basis.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.      

Preferred Qualifications

  • Familiarity with data visualization tools, statistical packages, and GIS
  • Experience with the following is a plus:
    • Graphic design software (e.g., InDesign, Photoshop, etc.)
    • Integrations (REST API, webhooks)
    • Python (specifically, Django)
    • SQL
    • Model-View-Controller architecture

Special Knowledge, Skills, and Abilities

  • Ability to produce interactive webpages using HTML5, CSS3, JavaScript (JQuery)
  • Familiarity with Bootstrap
  • Experience using Git for version control in a team environment
  • Responsive Web Design
  • Managing multiple design projects with competing timelines
  • Working knowledge of frontend development logic and constructs

Apply for the Developer  position now.

The Johns Hopkins Coronavirus Resource Center (CRC), launched in March 2020, has evolved and grown in keeping with the trajectory of the Covid-19 pandemic. The site, which initially focused on tracking the spread of the pandemic through cases and deaths, rapidly expanded to include testing, contact tracing, hospitalization, and vaccination data and analysis. One theme that crosses all of these domains concerns the quality and standards for public data. At each stage of the pandemic, the CRC team has discovered – and whenever possible mitigated – challenges related to data consistency, quality, and availability.

As this pandemic has repeatedly demonstrated, incomplete, uninterpretable, or inaccessible data has real-world implications. Policymakers cannot understand the pandemic’s scope and the outcomes of their mitigation efforts without valid and reliable data; the media cannot accurately convey the state of the pandemic and its consequences; and the public struggles to identify trusted data sources.

CRC recognizes that the need to document these data challenges is increasingly critical in the current pandemic and for the future. As such, we are launching a Pandemic Data Initiative, including seeking a Technical Writer to analyze and document the myriad of data concerns Covid-19 data, as well as lessons learned from this evolving situation. The Technical Writer will be responsible for improving the CRC’s capacity to bring more Johns Hopkins analysis of Covid-19 data into the public domain.

Our ideal candidate will have strong research and communication skills, be conversant in data, and will bring experience translating complex topics for a lay audience. The Technical Writer will display an enthusiasm for helping the public understand Covid-19 data and related challenges, and must be detail oriented, creative, and able to work on several high priority projects concurrently with minimal supervision.

Note: This position is not eligible for visa sponsorship and this position is for 1 year.

Specific duties & responsibilities:

  • Support the leadership team of CRC and the Pandemic Data Initiative in their understanding of challenges regarding the quality, availability, standardization, and other issues with Covid-19 data
  • Research, analyze, and document Covid-19 data quality and standards or lack thereof
  • Launch a blog dedicated to Covid-19 data quality and standards and draft and coordinate blog entries
  • Contribute to op-eds, articles, briefings, FAQs, and other materials, on behalf of the Pandemic Data Initiative which help the public understand challenges around Covid-19 data quality and availability
  • Organize a monthly forum on pandemic data quality and standards, and produce a summary of the discussion
  • Help integrate the findings of the Pandemic Data Initiative into CRC communications and outreach
  • Provide content (such as talking points and other briefing materials) to leadership for virtual convenings of policymakers
  • Understand and reflect the knowledge of numerous experts on Covid-19 and Covid-19 data in written materials and other documents
  • Ensure a high level of quality and accuracy in all written materials
  • Develop content which resonates with the public and aligns to CRC’s tone and voice
  • Provide high quality copyediting and proofreading
  • Other duties as assigned

Minimum qualifications (mandatory):

  • Bachelor’s degree in related technical/scientific field.
  • One year writing experience, preferably in technical/scientific field. Writing samples may be required.
  • Bachelor’s degree is required, if degree is in a non-technical/scientific field, two years technical/scientific writing experience required.

Preferred qualifications:

  • Master’s degree in public health, journalism, communications, marketing or related technical/scientific field
  • Subject matter knowledge
  • Three years of related experience
  • Experience writing about data or other technical matters for a general audience

Special knowledge, skills, and abilities: 

  • Familiarity with data usage for public understanding and policy creation
  • Demonstrated excellence in written skills (writing samples will be required)
  • Excellent research and analytical skills
  • Commitment to a collegial workplace
  • Capacity to work independently and in a result-oriented work environment
  • Ability to manage multiple projects simultaneously and meet tight deadlines
  • Superior organizational skills and ability to set priorities and respond quickly as priorities change
  • Keen attention to detail
  • Ability to thrive in a fast-paced environment
  • Strong interpersonal skills with an ability to build good relationships with peers and to interact with diverse stakeholders
  • Excellent verbal and written communication skills and ability to collect and synthesize information and provide summary reports
  • Excellent written, presentation, and research skills
  • High proficiency in WordPress, Microsoft Office, Google Suite, project management software, and virtual meeting platforms

Apply for the Technical Writer position now.

Johns Hopkins University Centers for Civic Impact is hiring a Product Manager to support the development of strategy, communications, and vision for its newly launched Bloomberg Cities Network. The Product Manager will serve critical strategic functions on the team responsible for the development of the Network — determining how the website and its online communities are grown and clearly communicating its objectives and plans to a diverse set of stakeholders both inside and outside the University.

Our selected candidate must have a proven track record of keeping numerous, rapidly changing projects and people working toward a common organizational goal and be proficient in balancing the needs of multiple audiences. We are seeking a Product Manager with expert communication skills who is able to gather and solicit feedback with expertise in interpersonal relationships, active listening, and empathy.

The Product Manager is a strong collaborator who helps define the vision for the Network, sets goals, and drives meaningful impact. Our ideal candidate can quickly become a point of contact for the site, who will prioritize its continuously evolving demand, favoring simple solutions whenever they are available.

This position reports to the Director of Communications.

Specific Duties & Responsibilities

Collaboration & Coordination (40%)

  • Collaborate and coordinate with a diverse group of stakeholders, including various Johns Hopkins centers, other university and NGO partners, and crucially, Bloomberg Philanthropies
  • Engage closely and routinely with the internal technology team and external tech vendors to help determine the best technical implementation/design while balancing time-to-market needs
  • Partner with cross-functional teams and external partners to design, build, launch, and market functionality, capabilities, and content
  • Define and proactively monitor key performance metrics to support and inform product decisions and clearly communicate these to stakeholders
  • Engage in active problem solving with the communications, technology, and monitoring teams to determine trends and root causes
  • Collaborate with technical, knowledge management, analytical, editorial/communications, and administrative teams to ensure the timely and accurate development of the Bloomberg Cities Network and its materials
  • Provide analysis and background which provides high-level decision makers of potential product tradeoff decisions taking into consideration business opportunities, user experience, press demands, level of effort for internal teams and vendors, and the complexity of these solutions
  • Partner with organizations to promote the adoption of the Bloomberg Cities Network as a source of best practices and cutting edge research

Strategic Planning (30%)

  • Manage a product roadmap that may include defining user personas and journeys maps, in an agile, iterative fashion
  • Define product requirements that result in the successful execution of Network initiatives
  • Support the scoping and definition of new editorial content, resources, visualizations, analysis, and other products based on user needs and the availability of reliable data, prevailing research, relevance to the public, and use cases
  • Participate in planning sessions with website development, technical, and data science teams
  • Identify opportunities to improve the product and manage KPIs

Marketing (20%)

  • Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making

Other duties (10%)

  • Understand the availability of data and research necessary to power editorial content and visualizations for the site
  • Additional duties as assigned

Minimum Qualifications

  • Bachelor’s degree in related field.
  • Five years related experience                                                                                               

Preferred Qualifications

  • Bachelor’s  or Master’s degree in communications, business, or related field
  • At least four years experience in product management, including oversite of complex network website with evolving online communities
  • At least six years progressive management experience.
  • Experience managing cross-functionally with engineering, design, and project management counterparts to deliver high quality products

Special Knowledge, Skills, and Abilities

  • Strategic approach to problem resolution
  • Ability to develop and communicate a sound plan
  • Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external stakeholders
  • Strong analytical and quantitative skills, including the ability to use data to back up recommendations and drive action
  • Ability to be decisive in ambiguous situations
  • Resilient, collaborative, flexible, innovative
  • A creative, process-driven thinker
  • Excellent organizational, communication, and interpersonal skills
  • Knowledge and ability to perform a range of standard and technical assignments to meet time-critical tasks and resolve recurring problems
  • Commitment to a collegial workplace
  • Capacity to work independently in a results-oriented environment; being both flexible and detail-oriented
  • Ability to establish and maintain effective working relationships with individuals from diverse backgrounds and abilities

Special Knowledge, Skills, and Abilities

Level of Independent Decision Making: high level of independent decision making

Supervisory responsibility:

Existing Staff (2)

  • Senior Writer WT Content Manager
  • Sr. Research Program Coordinator WT Bloomberg Cities Hub Program Coordinator

Apply for the Product Manager position now.

As part of its expanding team, the Centers for Civic Impact is seeking an experienced Program Coordinator who will support the management of the newly launched and rapidly expanding Bloomberg Cities Hub (https://bloombergcities.jhu.edu/)

The Hub is a further Bloomberg investment in Civic Impact’s support for cities around the world. It will be single point of entry for city leaders and their teams to access the best and most relevant thinking addressing important and pressing issues they face — providing top-notch resources, strengthening communities, and inspiring a growing field of practice. The Hub will become the front door into the Bloomberg Cities Network, providing information on the network’s activities and connecting city leaders around the globe.

The Program Coordinator for the Bloomberg Cities Hub is responsible for overseeing the ongoing development of this critical asset, collaborating and coordinating with numerous Civic Impact stakeholders, including internal teams, Bloomberg Philanthropies, NGO partners, Johns Hopkins vendors, and local governments to bring organizational discipline, routine reporting, and high quality customer service to these diverse groups. As this is a newly launched program, the Program Coordinator will also be a key contributor to foundational strategic planning for the site, including setting a vision, and prioritizing and designing functionality accordingly.

Johns Hopkins’ Centers for Civic Impact (https://civicimpact.jhu.edu/) empowers the public sector through expertise, training, research, and collaboration. We help governments and NGOs learn to leverage data to make better decisions. We are looking for an experienced Program Coordinator who will help us build reliable and user-centered products while working on a dynamic, cross-disciplinary team.

This position reports to the Bloomberg Cities Hub Product Manager and works closely with our communications, knowledge management, and technology teams.

Centers for Civic Impact is committed to working with communities that are focused on ending legacies of structural, entrenched racism and oppression. The Program Coordinator must be willing to think about reimagined government, knowledge, and engagement models through the lens of dismantling these legacies.

Specific Duties & Responsibilities

Program/Project Coordination (50%):

  • Monitor project activities, outputs, and progress towards anticipated results
  • Identify and fill product gaps and generate new ideas that grow market share, improve user  experience, and drive growth
  • Translate requests into technical requirements and processes for our team of content developers, writers, and other staff and vendors contributing to the Hub
  • Scope and prioritize work based on internal, vendor, and partner impact and capacity
  • Ensure the creation and delivery of timely, relevant, and high quality content for the Hub, including a calendar of editorial and data-based content
  • Provide direction and motivation to multi-disciplinary project team
  • Collect and analyze data, create reports, review and explain trends to support marketing, program delivery, and program design for the Hub. This may include gathering data from Google and other analytics platforms
  • Coordinate & lead initial discussions of site vision and strategy (audience, functionality, etc.), and any periodic reviews as appropriate; this may include a vendor

Partnership/Client Coordination and Management (40%):

  • Manage relationships and coordinate activities with diverse partners including internal teams, philanthropic organizations, NGOs, and governments
  • Balance external partner requests with internal capacity and coordinate timelines across projects
  • Act as a liaison across all areas to ensure effective and efficient goals, scope, progress, and completion of projects

Administrative duties (10%)

  • Perform routine administrative functions as needed, including scheduling and document management

Minimum Qualifications

Our ideal Program Coordinator is a creative, curious, and collaborative professional with:

  • Bachelor’s degree in related discipline.
  • Three years related experience.

Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula:

JHU Equivalency Formula:  18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.                        

Preferred Qualifications

  • Three years experience in program coordination or product/project management
  • Demonstrated effectiveness in coordination with subject matter experts
  • Proven track record of managing all aspects of successful projects throughout their lifecycle
  • Experience project managing online communities or other complex organizations and evolving online products
     

Special Knowledge, Skills, and Abilities

  • Ability to develop strategies and effectively communicate recommendations to external partners and internal management
  • Strong problem solving skills and willingness to roll up one’s sleeves to get the job done
  • Ability to work effectively with diverse audiences and in a dynamic organization
  • Excellent written and verbal communication skills
  • Proficiency using Microsoft Office Suite, Google Suite, and Drupal
  • Experience using project management and collaboration tools such as Slack
  • Commitment to a collegial workplace
  • Ability to work independently and in a result-oriented environment
  • Familiarity with online community management
  • Ability to think creatively and solve problems
  • Interest in government and public sector, particularly with regard to data usage

Apply for the Coordinator position now.

The Centers for Civic Impact are hiring a Senior Administrative Coordinator who will develop, implement, and support a system for management and recruitment of new staff as well as support internal Centers wide administrative functions. The Coordinator must have experience working in and with teams and fostering an inclusive and dynamic work culture. The selected candidate is expected to work across all of Civic Impact’s associated centers and teams, including those focused on technical assistance, resource development, training, and peer to peer learning. To do so effectively, the Coordinator must be an excellent communicator, who is detail oriented while keeping an eye on the bigger picture. This position reports to the Centers for Civic Impact Finance Manager and works closely with Civic Impact’s management team as well as the Krieger School of Arts & Sciences Human Resources Office.

Civic Impact is committed to working with communities that are focused on ending legacies of structural, entrenched racism and oppression. The Coordinator must be willing to think about reimagined government, knowledge, and engagement models through the lens of dismantling these legacies.

Specific Duties & Responsibilities

Human Resources Administration (90%)

  • Creating and implementing best practices for human resources administration within our organization that adheres to Johns Hopkins University (JHU) policies and procedures
  • Working collaboratively with  the KSAS/WSE Office of Human Resources (HR) to initiate organizational HR actions which include, but are not limited to; recruitment and hiring, reclassifications, terminations, and Family Medical Leave (FML) requests
  • Act as data initiator to create positions, salary changes, personal data changes, and terminations, etc for Internal Service Requests in JHU’s system
  • Managing and supporting recruitment efforts, which may include screening and interviewing candidates, assisting hiring managers in the drafting of job descriptions, managing interview logistics, creating interview questions, checking references
  • Administratively supporting hiring managers, as necessary, in the creation and implementation of onboarding plans, annual reviews, and professional development plans
  • Assisting Civic Impact staff with promoting and ensuring best practices in human resources and diversity, equity, and inclusion are implemented
  • Support efforts to build and retain a diverse pipeline of talent
  • Inform staff of University work life benefits and encourage their use
  • Process all faculty and staff effort forms for departmentOther Administrative Duties (10%)
  • Coordinate Centers-wide meetings including scheduling, agenda creation, and taking meeting minutes
  • Identify and help to resolve administrative problems and issues within the Centers
  • Develop and recommend administrative processes/procedures to support efficiency.
  • Other administrative duties as assigned

Minimum Qualifications (Required)

  • High School Diploma/GED.
  • Five (5) years progressively responsible administrative experience..

Additional education may substitute for required experience, to the extent permitted by the * JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *

Preferred Qualifications

  • At least 2 years of relevant experience in Human Resources
  • Experience working with diverse teams
  • Experience using project management and collaboration tools such as Slack
  • Experience working in dynamic organizations nested within larger structures

Special Knowledge, Skills, and Abilities

  • Knowledge of Johns Hopkins University human resources systems and processes
  • Interest in community engagement or the use of evidence by government
  • Ability to motivate and elevate other staff and facilitate leadership
  • Ability to be both detailed-oriented while also prioritizing bigger picture context
  • Demonstrated ability to engage people in a collaborative work environment
  • Excellent organizational and leadership skills
  • Proven team player with excellent interpersonal skills and ability to coordinate initiatives and work across multiple teams in a matrix organization
  • Demonstrated ability to communicate effectively and report consistently
  • Excellence in proactive reporting and communication
  • Demonstrated ability to manage regular communication with the diverse teams, principals, and stakeholders
  • Proficiency using Microsoft Office Suite, Google Suite, and WordPress
  • Excellent written, presentation, and research skills
  • Commitment to a collegial workplace.

Apply for the Coordinator position now.

Center for Civic Impact’s Center for Government Excellence (GovEx) is hiring a Senior Advisor who is core to the implementation of data management, performance management, and advanced analytics technical assistance to numerous local governments, including participants in What Works Cities and across GovEx’s portfolio. Senior Advisors play a critical role delivering world class client services and resources to city leadership.

To support the implementation of data management, performance, and analytics practices in cities, Senior Advisors serve on the frontline coordinating efforts with mayors’ offices and city leadership. GovEx Senior Advisors are subject matter experts who guide the research and analysis necessary to determine local governments’ facility to use data and evidence in decision making and operational functions. They also work hand-in-hand with city leadership to build and advance its data management, performance, and data analytics practices.

This position reports to the Center for Government Excellence’s Director.  Remote candidates considered.

Civic Impact is committed to working with communities that are focused on ending legacies of structural, entrenched racism and oppression. Senior Advisors must be willing to think about reimagined government, knowledge, and engagement models through the lens of dismantling these legacies.

 

Specific Duties & Responsibilities

 

  • Provide direct, on-the-ground technical assistance to government practitioners implementing data management, performance management, and data analytics programs
  • Serve as a subject matter and political context expert
  • Support GovEx in developing a repository on best practices and new trends in the data usage by governments
  • Support the development of materials presenting trends and results seen in cities
  • Manage day-to-day relationships and communications with cities
  • Supervise data analysis and maintenance
  • Facilitate city-to-city collaborative learning and other peer networking opportunities
  • Work in collaborative teams
  • Other duties as assigned

 

Minimum Qualifications

 

GovEx Senior Advisors are energetic, engaged professionals with outstanding writing and interpersonal skills with:

  • Master’s degree in related discipline.
  • One year related experience. Require highly specialized advanced knowledge, education and/or training in a specialized field of study to conduct research.
  • Demonstrated ability on significant graduate project or additional doctoral education may substitute for experience to the extent permitted by the JHU equivalency formula.JHU Equivalency Formula:  18 graduate degree credits may substitute for one year of experience.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.           

                                                                                                 

Preferred Qualifications

 

  • At least 2 years experience working in public policy, public administration, or a related field, particularly with local government

Special Knowledge, Skills, and Abilities

 

  • Capacity to thrive in relationships with leaders in the civic sector
  • Ability to represent GovEx, Civic Impact, and its partners before mayors and other government officials
  • Strong understanding of quantitative research methods, and the ability to work with and understand, complex datasets
  • Ability to work on multiple projects simultaneously and manage external stakeholders and workflows
  • Proficiency using Microsoft Office Suite, Google Suite, and WordPress
  • Familiarity with learning management systems, particularly TalentLMS
  • Experience conducting analysis using Excel, R, Tableau, or other visualization tools
  • Experience using project management and collaboration tools such as Slack
  • Excellent written, presentation, and research skills
  • Commitment to a collegial workplace
  • Capacity to work independently and in a result-oriented work environment
  • Familiarity with in Python, SQL, JavaScript and/or R, and GIS software
  • Knowledge of how to create data visualizations in D3.js, RStudio, or Tableau
  • Familiarity with statistical software packages like STATA, SAS and SPSS and
  • Knowledge of open-source relational databases such as MySQL or PostgreSQL, and open source programming languages such Perl and PHP
  • Familiarity with Amazon Web Services
  • Familiarity with Geospatial Information Systems (GIS) such as ArcGIS or QGIS

Apply for the Senior Advisor position now.